topic Re: Payment voucher in Get Support

Payment voucher

Susansturgeon10 — Mon, 20 Jun 2022 02:20:53 GMT

My public mobile account will not let me add a payment voucher. What can I do

esjliv — Mon, 20 Jun 2022 02:45:42 GMT

Try adding the voucher through calling 611, and also try through your Self Serve account. Look for another set of 12 digits it could possibly be.

Some vouchers take 24 hours to become active and to be able to add to accounts. If too many failed attempts, wait over an hour or so to try again.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

edit, word correction

hairbag1 — Mon, 20 Jun 2022 02:50:47 GMT

Payment vouchers from Shell Gas or Walmart are active right away. Dial 611 to add them to your account.

If you bought the delayed vouchers...try again tomorrow morning.

JL9 — Mon, 20 Jun 2022 03:29:22 GMT

Where did you buy it? As stated may just not be active yet, if that is the case, should be good tmw

darlicious — Mon, 20 Jun 2022 12:30:47 GMT

Here's everything you need to know about vouchers but didn't know you needed it.