topic Re: activation not working for calls in Get Support

activation not working for calls

vivienne — Sun, 19 Jun 2022 13:16:28 GMT

I activated my SIM card yesterday but I'm still unable to make calls. Texting works fine. I'm seeing a few bars but I'm unable to see the network.

Have tried turning phone on and off, changing the SIM card to a different location, popping it out but still the same results.

My phone is a Samsong A1core

help!

Re: activation not working for calls

MrSpock — Sun, 19 Jun 2022 13:48:35 GMT

@vivienne Hi manually turn to 3g in your settings that should help with phone calls if not you may have a provisioning issue with your account you will need to open a ticket to speak to a customer service agent , Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: activation not working for calls

BKNS27 — Sun, 19 Jun 2022 14:12:00 GMT

@vivienne

Your phone should work on PM.
Did you port your old number over to PM?

Or did you pick a new number?

If you ported over, you were to leave your old SIM in the phone and reply back to the text with a YES. You have 90 minutes to reply back.
If you missed this step contact a CS_Agent by private messaging (envelope icon above) or type in Create a Ticket by SiMon Chatbot at the bottom of the page.

Re: activation not working for calls

esjliv — Mon, 20 Jun 2022 02:20:58 GMT

What do you mean by "changing the SIM card to a different location" @vivienne ...do you mean another phone? And still not able to make calls?

What happens when you try to call the phone number you activated with from another working line/land/cell..?

@BKNS27 outbound calls should work after activations whether they are new numbers or ported out ones. 🙂