topic Re: Samsung S8 Active compatibility with PM ? in Get Support

Samsung S8 Active compatibility with PM ?

1946415cd — Sun, 19 Jun 2022 15:17:12 GMT

Hello Folks.

My current phone is from the US and is an unlocked AT&T Samsung S7 Active that I bought 5 years ago that has worked very well to this point. Back then, I just inserted the Sim card and it was working fine.

I though I'd upgrade and bought a S8 Active that is supposed to be unlocked and was also AT&T.

I inserted the sim from the S7 and its not working at all. I copied the APN from my old phone and still nothing.

I wondering if the phone is not compatible with PM? I tried my sim card from my Mexican Telcel phone and it did work.

The S8 phone specs are such...

Product Identifiers
Brand	Samsung
MPN	SM-G892A
Model	Samsung Galaxy S8 Active

Product Key Features
Chipset Model	Qualcomm Snapdragon 835
SIM Card Slot	Single SIM
Network	AT&T
Operating System	Android
Storage Capacity	64 GB
Manufacturer Color	Meteor Gray
Color	Gray
Model Number	SM-G892A
Connectivity	Bluetooth, 4G, 3G, 2G, GPS
Processor	Octa Core
Lock Status	Network Unlocked
Style	Bar
Features	heart rate, proximity, Iris scanner, Accelerometer, fingerprint
Screen Size	5.8 in
Memory Card Type	MicroSD
RAM	4 GB

Additional Product Features
Display Technology	AMOLED
Camera Resolution	12.0MP
Network Technology	TD-LTE/Fdd-LTE/TD-SCDMA/Wcdma/GSM
Cellular Band	GSM
Type	Smartphone
Network Generation	4G, 3G, 2G

Re: Samsung S8 Active compatibility with PM ?

Nezgar — Sun, 19 Jun 2022 15:34:02 GMT

Please help define "not working at all". What status message does it say at the top where it normally says " Public Mobile" ? -- messages like "Network Unavailabe" could suggest the IMEI is blacklisted or the phone is actually still locked, but if that was the case you would think the Mexico SIM wouldn't work...

Try manual network selection and see if anything shows up (Rogers/Telus/Freedom etc).

Re: Samsung S8 Active compatibility with PM ?

BKNS27 — Sun, 19 Jun 2022 15:40:44 GMT

@1946415cd

It is compatible so it should work unless it is Blacklisted. You never know if it was purchased privately…It happens.

Just to be sure check:

https://www.imei.info/carriers/canada/

Dial *#06# for the IMEI number.

Re: Samsung S8 Active compatibility with PM ?

1946415cd — Sun, 19 Jun 2022 16:33:51 GMT

I think it did say "public Mobile" at one point but did not work. Now I just get the signal bar and nothing else.

The phone was brand new and is not black listed.

Re: Samsung S8 Active compatibility with PM ?

1946415cd — Sun, 19 Jun 2022 16:36:48 GMT

It's not black listed- was a brand new phone. If I look at network operators, I get "search for AT&T Microcell" or "Default Setup". When I select default setup, it will eventually say "no connection"

Re: Samsung S8 Active compatibility with PM ?

dust2dust — Sun, 19 Jun 2022 16:40:35 GMT

Did you also look at network types ie. LTE or 3G etc? Don't use 2G (although it may come in a set).

Re: Samsung S8 Active compatibility with PM ?

1946415cd — Sun, 19 Jun 2022 17:37:30 GMT

I'm not sure what the differences are between Public mobiles network and the Rogers network but, I threw a few bucks on to my Telcel account and the phone works perfectly and says Rogers/ Telcel at the top now.

That's not really a solution as I wanted to use my old S7 for Mexico Telcel and keep the S8 here at home on Public Mobile.

Re: Samsung S8 Active compatibility with PM ?

dust2dust — Sun, 19 Jun 2022 17:46:23 GMT

What frequency set are you connected to? Rogers may still have some active 2G functionality. Telcel does too. Telcel may have some 3G but the wikipedia is confusing.

So again, for Public purposes, what frequency set are you set on? Maybe it's set on 2G due to working with Rogers and Telcel. Maybe.

Re: Samsung S8 Active compatibility with PM ?

esjliv — Sun, 19 Jun 2022 19:41:43 GMT

@1946415cd wrote:
I though I'd upgrade and bought a S8 Active that is supposed to be unlocked and was also AT&T.

@1946415cd - The North America S8 version should be fine with Public Mobile.

Are you sure the S8 is unlocked? Is it possible Telcel locked it to it's network somehow?

Maybe this can help to confirm if the phone is locked or not.

https://www.youtube.com/watch?v=gf30Xt6_egc

https://www.samsung.com/latin_en/support/mobile-devices/how-can-i-unlock-my-galaxy-device-if-i-forgot-the-security-pin-pattern-or-password/

EDIT...to add - if all is unlocked the try a reset of the device's network settings:

Samsung Galaxy S8 / S8+ - Reset Network Settings

From a Home screen, touch and swipe up or down to display all apps. These instructions apply to Standard mode and the default Home screen layout .
Navigate: Settings. ...
Tap. Reset network settings. ...
Tap. ...
If applicable, enter the PIN, password, fingerprint, or pattern then tap.

Re: Samsung S8 Active compatibility with PM ?

darlicious — Sun, 19 Jun 2022 21:22:02 GMT

@1946415cd

It sounds like your phone may be locked to Rogers. Do you know anyone with a Rogers, fido or chatr sim card that you can test in your phone? Or you could go to any of those providers retail locations and ask to borrow a sim card to check "compatibility". Have you ever had service with one of them?

If so you can easily call them and ask for the unlocking code by providing the IMEI #. If they give you a hard time just mention that not giving you the unlocking code upon request, in a timely manner and without charge is a code breach under the WCC and you are fully prepared to file a complaint with the CCTS and demand a resolution and compensation as a result of their refusal. That should illicit the unlocking code forthwith.....if this is the issue.

Re: Samsung S8 Active compatibility with PM ?

Nezgar — Sun, 19 Jun 2022 21:25:36 GMT

Or maybe it's locked to 2G/GSM, and 3G (HSPA or WCDMA) or LTE is disabled?

Re: Samsung S8 Active compatibility with PM ?

hTideGnow — Sun, 19 Jun 2022 21:33:21 GMT

HI @1946415cd is voice call not working too?

Try to put other sim card just to test, Telus, , Rogers. Kodoo, Bell, etc. Try as many, just to confirm it the phoen is locked

Re: Samsung S8 Active compatibility with PM ?

1946415cd — Sun, 19 Jun 2022 22:39:39 GMT

I did do a network reset and its no better. I was also trying for hours with no luck before I thought of trying the Telcel sim. I will try my buddies Chatr sim when he gets back from vacation.

Re: Samsung S8 Active compatibility with PM ?

1946415cd — Sun, 19 Jun 2022 22:42:56 GMT

When I follow your link to see if the phone is locked. With the PM sim in the phone, it doesn't come up with any other networks, with the Telcel sim in the phone it does come up with other networks.

Re: Samsung S8 Active compatibility with PM ?

1946415cd — Sun, 19 Jun 2022 22:44:19 GMT

I'm unsure how it could be locked to Rogers when it was a brand new AT&T phone?

Re: Samsung S8 Active compatibility with PM ?

1946415cd — Sun, 19 Jun 2022 22:46:14 GMT

Possibly, I can't find how to enable LTE, it's like that option has been blocked.

Re: Samsung S8 Active compatibility with PM ?

1946415cd — Sun, 19 Jun 2022 22:46:57 GMT

Voice call is working with Telcel, nothing works with PM.

Re: Samsung S8 Active compatibility with PM ?

hTideGnow — Sun, 19 Jun 2022 22:47:02 GMT

Hi @1946415cd locked to Telcel then?

Re: Samsung S8 Active compatibility with PM ?

1946415cd — Sun, 19 Jun 2022 22:49:50 GMT

It wasn't working well before I tried the Telcel sim and was originally a brand new never subscribed AT&T phone, so I don't know how it could be locked to Telcel.

Re: Samsung S8 Active compatibility with PM ?

dust2dust — Sun, 19 Jun 2022 22:58:01 GMT

Can you go into the Play store and find Samsung Band Selection and then try to set the networks in that. Open the app and tap launch band selection and select wcdma/lte. If you can.