topic Re: Changing credit card information in Get Support

Changing credit card information

mecorbett105 — Sun, 19 Jun 2022 23:52:34 GMT

I tried to update my credit card information for two phones but I am not able to get the information to go thru. Could someone please advise me as to what I have to do. Thank you

Re: Changing credit card information

MrSpock — Sun, 19 Jun 2022 23:54:20 GMT

@mecorbett105 hi instead of trying to update cc info use the remove option and start fresh

Re: Changing credit card information

hTideGnow — Sun, 19 Jun 2022 23:58:46 GMT

HI @mecorbett105 it is usually less trouble to use the Replace credit card option instead of delete and re-enter.

If it failed couple times, it could trigger a fraud lock

Not sure how many times you tried, but open ticket with PM CS Agent and have them to help:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing credit card information

RossN — Mon, 20 Jun 2022 00:01:12 GMT

@ if above trick does not help,

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type need help to change credit card information

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Changing credit card information

hairbag1 — Mon, 20 Jun 2022 00:04:55 GMT

@mecorbett105....