topic Re: Pin in Get Support

Arcticblaze — Sun, 19 Jun 2022 22:01:17 GMT

i need to reset my pin on my account as im switching over to koodo and i want to keep my same number.

Re: Pin

MrSpock — Sun, 19 Jun 2022 22:03:06 GMT

you will need to open a ticket to speak to a customer service agent they will help you Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow — Sun, 19 Jun 2022 22:05:49 GMT

ONLY CS Agent can help to reset PIN, please open ticket with them:

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

dust2dust — Sun, 19 Jun 2022 22:37:18 GMT

You should be able to just use the account number. That can be found on the overview page of the account in the upper right under your name.

darlicious — Sun, 19 Jun 2022 22:40:41 GMT

Or alternatively you can use the IMEI# of your phone although it's not preferred.

Meow — Sun, 19 Jun 2022 23:18:48 GMT

PIN has nothing to do with porting out.

computergeek541 — Mon, 20 Jun 2022 05:43:44 GMT

@Meow wrote:
PIN has nothing to do with porting out.

The account PIN can be used for porting out. It's not usually recommended though.

esjliv — Mon, 20 Jun 2022 01:29:03 GMT

@Arcticblaze - if you are only looking for your Account Pin to port out to Koodo, then I agree with dust2dust to use your account number.

In Self Serve it is under the black box below:

Or, it was emailed to you in the TO line of the activation email...if you activated online.

If you activated in-store and your Self Serve account was not created yet, then you can create it here if your account is Active: