topic Re: still no data in Get Support

still no data

Requiem — Tue, 04 Jan 2022 19:34:29 GMT

I still haven't been able to use data since starting my plan, calling and everything else works just data isn't.

Re: still no data

jeffster1970 — Mon, 28 Aug 2017 10:43:57 GMT

@Requiem wrote:
I still haven't been able to use data since starting my plan, calling and everything else works just data isn't.

Have you tried to contact @CS_Agent to see if they can sort it out??

Also, you may have a change your settings on your phone; what phone are you using?

Re: still no data

Acekiller — Mon, 28 Aug 2017 12:32:05 GMT

It is most likely a phone issue, and not public mobile issue. what phone do you use? If it is a LG then more often than not you have to do a factory reset to get data working.

Re: still no data

xCameron94x — Mon, 28 Aug 2017 12:59:51 GMT

have you changed your APN settings?

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26

Re: still no data

mimmo — Mon, 28 Aug 2017 13:08:59 GMT

Sometimes it n android a network settings reset.
Also try ur sim Ina different phone and a different sim in yours

Re: still no data

TheOldVR — Mon, 28 Aug 2017 14:14:52 GMT

I threw my SIM in to a burner phone for my bro who was in town for couple of weeks and had the same problem.

Tested the SIM in my original phone and all was well, then manually configured the APNs on the burner phone and it all started working perfectly.

One thing I did notice is that 3G is SLOW..... I wouldn't touch the 3G plans as the service was very unreliable compared to working on LTE.