topic Help returning phone in Get Support

Help returning phone

rktibbo — Sun, 19 Jun 2022 19:57:05 GMT

I purchased a phone and it does not work. I am trying to find out how to return for exchange but I can get nowhere. The ticket system just does not work. Is anyone able to help?

Re: Help returning phone

dabr — Sun, 19 Jun 2022 20:14:57 GMT

@rktibbo Send a private message instead to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit: here's more information for returns: https://www.publicmobile.ca/get-help/articles/certified-pre-owned-phones

Re: Help returning phone

darlicious — Sun, 19 Jun 2022 21:04:01 GMT

@rktibbo

You will need to include in your message the order #, shipping address, email used for the order and name for the CPO department to send you a postage paid return shipping envelope. The CSA will forward your request to the CPO department. It may take a few extra days for you to recieve a response to your request....this is normal. As long as you have made your request to return your phone within the 30 days since first purchased it will be a hassle free return.