topic Re: Activation not working in Get Support

Re: Activation not working

Cornerstone_aut — Sun, 19 Jun 2022 04:02:09 GMT

I just created account yesterday, service is not working . account says its working. Previous provider sent message. Number is same . no service! What now?

Re: Activation not working

computergeek541 — Sun, 19 Jun 2022 04:13:44 GMT

@Cornerstone_aut wrote:
I just created account yesterday, service is not working . account says its working. Previous provider sent message. Number is same . no service! What now?

What is the model of your phone? The phone needs to have at least HSPA compatiblility on bands 2 and 5.

Re: Activation not working

BKNS27 — Sun, 19 Jun 2022 06:38:20 GMT

@Cornerstone_aut

Try rebooting the phone and power the phone then wait 2 minutes then power back on and see it that works.

Re: Activation not working

esjliv — Sun, 19 Jun 2022 11:52:31 GMT

@Cornerstone_aut - do you have any services working?

What happens when someone calls your number?

Try:

a reset of network settings of the device.
the public mobile sim card into another compatible device to see if services work.
Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent