topic Re: Cellular data working but no phone calls in Get Support

Cellular data working but no phone calls

craigcole29 — Sun, 19 Jun 2022 01:25:21 GMT

I have 4 bars of service, can use data, but no incoming or outgoing calls

Re: Cellular data working but no phone calls

MrSpock — Sun, 19 Jun 2022 01:27:58 GMT

@craigcole29 Hi did you port a number if so you must leave old sim in your phone to get text to transfer your number answer yes to complete transfer

Re: Cellular data working but no phone calls

dust2dust — Sun, 19 Jun 2022 01:29:11 GMT

Is this a new sign up? Or has this just started? Did you change phones? Are you in MB?

Re: Cellular data working but no phone calls

craigcole29 — Sun, 19 Jun 2022 01:29:33 GMT

No, it’s the same sim I had for years

Re: Cellular data working but no phone calls

dust2dust — Sun, 19 Jun 2022 01:31:02 GMT

Are you possibly on the old $10 plan?

Re: Cellular data working but no phone calls

MrSpock — Sun, 19 Jun 2022 01:32:46 GMT

@craigcole29 Take your sim out reseat and reboot phone also manually switch to 3g in your settings

Re: Cellular data working but no phone calls

craigcole29 — Sun, 19 Jun 2022 01:32:40 GMT

$40 plan

Re: Cellular data working but no phone calls

craigcole29 — Sun, 19 Jun 2022 01:35:39 GMT

This just stated today. I’ve been a public mobile customer for several years. This is the first time having trouble.

Re: Cellular data working but no phone calls

hTideGnow — Sun, 19 Jun 2022 01:37:20 GMT

HI @craigcole29 Reseat your SIM and see if it helps

Try changing to 3G only. If after changed to 3G and you don't have any bars, it's a 3G network problem in your area

Try putting your PM SIM in another phone to test if you have a test phone around

Re: Cellular data working but no phone calls

craigcole29 — Sun, 19 Jun 2022 01:55:48 GMT

Is there a way to personally contact a service representative?

Re: Cellular data working but no phone calls

hTideGnow — Sun, 19 Jun 2022 01:57:11 GMT

@craigcole29 better check out if it is a problem within your own area first

But to contact PM , open ticket with them.

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cellular data working but no phone calls

craigcole29 — Sun, 19 Jun 2022 01:59:11 GMT

Thank you, waiting for a response now. How would you check if it’s a issue within your area?

Re: Cellular data working but no phone calls

esjliv — Sun, 19 Jun 2022 18:47:50 GMT

@craigcole29 wrote:
Thank you, waiting for a response now. How would you check if it’s a issue within your area?

@craigcole29

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

When you say data is working are you sure this is not through wifi?

Does your account status say Active?

If data is working and calls and texts are working...they trying in another phone (as @hTideGnow already mentioned), then putting it back into your phone may help; this can do something on the backend of the account. This was a fix for some similar symptoms, so worth a shot.