topic Re: Data not working in Get Support

Data not working

hajeremy0717 — Sat, 18 Jun 2022 22:16:29 GMT

Hi, all of a sudden my data doesn't work anymore. I can still make phone calls and text, but no data at all. I searched and updated my access point according to the instruction on public Mobile but it doesn't work.

Re: Data not working

dust2dust — Sat, 18 Jun 2022 22:19:37 GMT

Do you show a data line item under your my data & add-ons on the overview page of your account?

Do you have a data limiter set on your phone?

Re: Data not working

MrSpock — Sat, 18 Jun 2022 22:20:31 GMT

@hajeremy0717 Hi check in your self serve under data and add ons do you see a line there for data? If not it’s all used up

Re: Data not working

esjliv — Sat, 18 Jun 2022 22:32:12 GMT

@hajeremy0717 - so step one, is, how much data do you have left on your account (as others already posted).

What does this section show in your overview of your self serve account...:

If you have a data line showing, try:

*restarting you phone

*toggle into airplane mode and back again

*perform reset of network settings

*try your SIM into another phone to see if data works

Otherwise, if your line item is not showing you have use it all up for this cycle. If you NEED data, purchase an addon or renew your plan early by contacting CSA, or change your plan to another different plan (choose change now).

Re: Data not working

Jabbarbabar — Sat, 18 Jun 2022 23:41:39 GMT

Sometimes the sim network needs to be updated. Take your phone to Walmart and ask mobile section you usually have someone who knows this stuff.

Re: Data not working

computergeek541 — Sun, 19 Jun 2022 04:03:56 GMT

@Jabbarbabar wrote:
Sometimes the sim network needs to be updated. Take your phone to Walmart and ask mobile section you usually have someone who knows this stuff.

Walmart locations/other Public Mobile retails locations do not provide support for customers. All support is provided online.