topic Account in Get Support

Account

R5 — Sat, 18 Jun 2022 20:29:42 GMT

Please help.i lost my sim card and cannot remove the auto payment because i cannot log in into my account.its my friend who registered for me and he cant remember everything he put there.now i have a new sim card but im still being deducted monthly with my old account.

Re: Account

MrSpock — Sat, 18 Jun 2022 19:41:51 GMT

@R5 Hi you will need to open a ticket to speak to a customer service agent they will help you Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

dust2dust — Sat, 18 Jun 2022 19:46:08 GMT

What you actually need is to regain access to your account. Then you can swap the sim card yourself keeping everything about your account. So contact the support people as given to get access to your account.

Re: Account

hTideGnow — Sat, 18 Jun 2022 19:53:51 GMT

Hi @R5 I don't think you have it, but if you have the 4 digits pin handy, you can disable Autopay using *611

but if you have new sim, you should get back to your current account and request Change SIM card. There is no need to activate a new account

To get access back to your current account,

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437