topic How can I change email address in Get Support

How can I change email address

Golfer44 — Sat, 18 Jun 2022 17:25:03 GMT

Hi I just activated and didn’t get a welcome wanted to know how to change email address. Looked in profile can’t change there

thanks

hTideGnow — Sat, 18 Jun 2022 17:27:11 GMT

Hi @Golfer44 you cannot change it yourself, you have to open ticket with PM CS Agent and they will change it for you:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

MrSpock — Sat, 18 Jun 2022 17:42:10 GMT

@Golfer44 hi the email you signed up with did you look in your junk file? you will need to open a ticket to speak to a customer service agent to change your email they will help you Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437