topic Re: Submitting a ticket in Get Support

Submitting a ticket

shaun3 — Sat, 18 Jun 2022 15:47:48 GMT

How do you summit a ticket. My plan does not show it upgraded like it should have on the 16th. How do I find out why? The message on my plan says it will upgrade on July 16, 2022. Help

Re: Submitting a ticket

MrSpock — Sat, 18 Jun 2022 15:55:59 GMT

@shaun3 ,it says July 16 but to open a ticket to speak to a customer service agent Click here or you can also send a private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Submitting a ticket

BEER — Sat, 18 Jun 2022 15:57:39 GMT

It's not a problem ----> you most likely have check marked the "change at next renewal date" . Your upgraded plan will renew at the next renewal date (on July 16, 2022.).

Re: Submitting a ticket

will13am — Sat, 18 Jun 2022 16:01:21 GMT

@shaun3 wrote:
How do you summit a ticket. My plan does not show it upgraded like it should have on the 16th. How do I find out why? The message on my plan says it will upgrade on July 16, 2022. Help

It is possible that the plan upgrade was not submitted in time to happen on this past renewal and will take place on the next renewal.

Re: Submitting a ticket

hTideGnow — Sat, 18 Jun 2022 16:33:54 GMT

Hi @shaun3 when did you submit the Change Plan Request? Was that before Jun 16? and did you click Change in the next billing date ?

you can try to talk to CS Agent to see if anything they can do at this point.

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Submitting a ticket

Yummy — Sat, 18 Jun 2022 16:10:35 GMT

You should receive SMS from 611 in either case - renewal/no renewal.

It could be PM is late with processing.

Do you have service? What your account says? Is it active?