Locked Account

TinaB — Sat, 18 Jun 2022 14:55:21 GMT

I forgot my password and made too many attempts. Now I am locked out of my account and the password reset won't work. What can I do?

Re: Locked Account

hTideGnow — Sat, 18 Jun 2022 15:05:33 GMT

Hi @TinaB you can wait 60 min and try again or try Forgot Password link there

if you are unable to reset via Forgot Password help there, open a ticket with PM Support and they can look it up and reset password for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

computergeek541 — Sat, 18 Jun 2022 16:51:34 GMT