topic Re: How do I request porting again if my first request failed in Get Support

How do I request porting again if my first request failed

Ava2004 — Sat, 18 Jun 2022 13:52:24 GMT

Re: How do I request porting again if my first request failed

MrSpock — Sat, 18 Jun 2022 13:54:10 GMT

@Ava2004 Hi are port to public or porting out?

Re: How do I request porting again if my first request failed

Ava2004 — Sat, 18 Jun 2022 13:54:48 GMT

Port to public from chatter

Re: How do I request porting again if my first request failed

MrSpock — Sat, 18 Jun 2022 13:56:59 GMT

@Ava2004 first thing you must remember is to leave your old Sim in your phone to get the text to transfer your number you must reply yes to that text also you can go into your self-serve account under change number and go to transfer wire or wireless line you can request your port from there Also remember to keep your old account active until porting is complete

Re: How do I request porting again if my first request failed

Ava2004 — Sat, 18 Jun 2022 13:58:59 GMT

I did all the above but it wasn't successful. Now that I'm trying again it doesn't accept my number

Re: How do I request porting again if my first request failed

hTideGnow — Sat, 18 Jun 2022 14:22:41 GMT

Hi @Ava2004

is your chair account active still?

I will message you a number to take to PM porting team. Please check your inbox here

you can talk to then and ask them for status update

Re: How do I request porting again if my first request failed

Ava2004 — Sat, 18 Jun 2022 14:07:04 GMT

Chatter telling me that public has to send another porting request and I don't know how I can make that happen

Re: How do I request porting again if my first request failed

hTideGnow — Sat, 18 Jun 2022 14:21:29 GMT

Hi @Ava2004 call the number I messaged you, they can resend the porting request over

Re: How do I request porting again if my first request failed

Mittsmom — Sun, 19 Jun 2022 14:52:50 GMT

What's the number? I'm having same problem