topic Re: new activation not working in Get Support

new activation not working

cellquest — Sat, 18 Jun 2022 00:36:12 GMT

I am cellphone store selling public mobile service.

I activated a plan for a customer but the sim is not working

I tried in different phones and still its not working

Re: new activation not working

MrSpock — Sat, 18 Jun 2022 00:44:10 GMT

@cellquest Hi is there any message on thier phone sim lock maybe?does anything work did they port a number?

Re: new activation not working

cellquest — Sat, 18 Jun 2022 00:44:24 GMT

no messages

there's no network bar at all

I usually try it in my phone and it works but this time it didn't work.

no they did not port number. its their first time with public mobile

Re: new activation not working

MrSpock — Sat, 18 Jun 2022 00:48:05 GMT

@cellquest Was their cc charged I wonder if activation was successful

Re: new activation not working

dust2dust — Sat, 18 Jun 2022 00:49:01 GMT

Don't vendors have call in support for activation?

Re: new activation not working

BKNS27 — Sat, 18 Jun 2022 00:56:40 GMT

@cellquest

Did you reboot the customer’s phone?

Also is the customer’s phone compatible with PM?

Re: new activation not working

walker1 — Sat, 18 Jun 2022 00:56:19 GMT

Sounds like something z10user4 would say. lol

Re: new activation not working

BKNS27 — Sat, 18 Jun 2022 00:59:43 GMT

🤪😜😂

Re: new activation not working

esjliv — Sat, 18 Jun 2022 02:42:26 GMT

@cellquest - I was going to say get them to check their self serve account and ensure the account is Active. But, guess that wasn't set up yet, was it?

I will say, it is nice that you are reaching out to troubleshoot. Sometimes we get customers saying they activated in-store and they left without confirming the account is working/has service.

If you do not have a retail method to contact Public Mobile directly, then you get what we all get for contacting CSA...

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent