topic Re: How can I get my 50 dollars from my old account to my new account in Get Support

How can I get my 50 dollars from my old account to my new account

powderbrendan91 — Fri, 17 Jun 2022 17:36:16 GMT

Re: How can I get my 50 dollars from my old account to my new account

dust2dust — Fri, 17 Jun 2022 17:40:15 GMT

What old account? What new account? Where are either from?

Re: How can I get my 50 dollars from my old account to my new account

Meow — Fri, 17 Jun 2022 18:01:09 GMT

If you HAD PM account and it is closed - all is gone - no refund.

If you HAVE PM account and did open or would like to open a new one - nothing can be transferred from old to new.

Basically only if purchase (add-on) is done in error or if PM makes billing mistake (charges twice, etc.) you can get your money back. In all other cases - no.

Re: How can I get my 50 dollars from my old account to my new account

MrSpock — Fri, 17 Jun 2022 18:01:47 GMT

@powderbrendan91 hi I don't believe you can if so I would like to do the same 😀

Re: How can I get my 50 dollars from my old account to my new account

hTideGnow — Fri, 17 Jun 2022 18:03:14 GMT

Hi @powderbrendan91 , you have 2 accounts im PM? sorry , fund cannot be transferred within accounts

Re: How can I get my 50 dollars from my old account to my new account

computergeek541 — Fri, 17 Jun 2022 18:51:49 GMT

Re: How can I get my 50 dollars from my old account to my new account

darlicious — Fri, 17 Jun 2022 20:18:25 GMT

@powderbrendan91

Do you have two accounts with pm? Is there a reason you dont want to use the older account? If it is just suspended you can reactivate and reuse it after your new accounts 30 days of service is over and/or reachivate before 90 days of no paid service is up. Did you accidently activate a new sim card instead of performing a sim swap? If the older account was cancelled and deactivated then getting the $50 credit us extremely unlikely if its just suspended then maybe as balance transfers are against policy but not impossible. Contact customer support and explain your situation. Even escalate the issue if needed as situations like yours are dealt with on a case by case basis so you never know....it may be a no or it may be a yes. Regardless it can't hurt to ask.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: How can I get my 50 dollars from my old account to my new account

JL9 — Sat, 18 Jun 2022 03:21:17 GMT

Unfortunately no option anymore. PM used to have an option where you could transfer before PM accounts so if you were closing an account you could send it to your own account if you had another PM account or to a friend or family member, but they dont do that anymore. Even if they did if you have an old account that was deactivated the funds would have been lost anyways.

Re: How can I get my 50 dollars from my old account to my new account

computergeek541 — Sat, 18 Jun 2022 04:16:04 GMT

@JL9 wrote:
Unfortunately no option anymore. PM used to have an option where you could transfer before PM accounts so if you were closing an account you could send it to your own account if you had another PM account or to a friend or family member, but they dont do that anymore. Even if they did if you have an old account that was deactivated the funds would have been lost anyways.

That was never been an official option. It was something that the customer support agents did on a case by case basis. That still holds true. This is something that some people have managed to get done, but there was never any guarantee of it.