topic Re: Login Issues in Get Support

Login Issues

jthompson64 — Fri, 17 Jun 2022 16:42:28 GMT

trying to reset my password to Login to my Public account. It is just giving me an error when I provide my email that it is not correct. Can anyone assist with getting access back to my Public Online

Re: Login Issues

dust2dust — Fri, 17 Jun 2022 16:48:34 GMT

Are your services working? Did you port out? When did you last pay?

Re: Login Issues

esjliv — Fri, 17 Jun 2022 16:57:08 GMT

@jthompson64 are you a current customer that has activated a SIM card with public mobile in the past?

If you have been in nonpay/suspended status for over 90 days your account is closed and you lose your phone number and access to self serve.

If you never created an account before for her, and the account is still ACTIVE, register for one here:

Public Mobile - Register

Re: Login Issues

Meow — Fri, 17 Jun 2022 16:59:32 GMT

Is your account active? Are you in suspension mode?

To contact CSA-agent to reset your login id/password there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.