topic Re: Cancelling my autopay in Get Support

Cancelling my autopay

stephen_ja — Thu, 02 Jun 2022 05:00:26 GMT

How can I cancel my auto-pay if I am locked out of my account and I don't remember the PIN

Re: Cancelling my autopay

Dunkman — Thu, 02 Jun 2022 05:09:24 GMT

@stephen_ja

If you are locked out, you can wait one hour and try again to reset your password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If you can't access your self service account or access 611 (using PIN), you will need to contact customer service agent to get access to your account to remove autopay.

https://www.publicmobile.ca/en/on/chatbot. Type: I can't login. Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

Re: Cancelling my autopay

BKNS27 — Thu, 02 Jun 2022 07:49:53 GMT

@stephen_ja

You were locked out for too many wrong password attempts so wait 15 minutes to an hour and try login to your account but click on Forgot Password and answer the security question.

If all fails, you will need the help of a CS_Agent to help you reset your password but their hours are 6:00 am to 10:00 pm EST.

Or you can purchase a voucher and dial 611 and enter the voucher code to prevent a suspension on your account and can’t use your phone.

Re: Cancelling my autopay

darlicious — Thu, 02 Jun 2022 11:33:53 GMT

@stephen_ja

In a pinch you can place a hold on the payment card used for autopay before midnight eastern on day 30 of your cycle. Autopay wiil fail and your account will be suspended for non payment. Pay and reactivate before day 90 to avoid account cancellation and deactivation. Your phone number will be released back to the original provider. Remove the hold on the card around noon eastern the next day.

Re: Cancelling my autopay

ikrasnikov — Fri, 17 Jun 2022 16:03:45 GMT

I have transferred my number from PublicMobile to Koodo. However, public mobile is still charging me monthly payment from my credit card. My public account is closed now and I cannot access to it. I need help to cancel the payments.

Re: Cancelling my autopay

hTideGnow — Fri, 17 Jun 2022 16:06:43 GMT

HI @ikrasnikov it could be just a glitch

you can easily message PM CS Agent and have them to stop that and refund. Please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent