topic Re: Having issues registering your credit card? in Get Support

Re: Having issues registering your credit card?

Jbetto90 — Tue, 04 Jan 2022 19:34:19 GMT

Can someone help me @CS_Agent I'm trying to register a new SIM card to get on with PM but it keeps declining as well. Probably tried 20+ times with various address formats. Is there someone I need to PM?

Re: Having issues registering your credit card?

Luddite — Sun, 27 Aug 2017 14:03:43 GMT

@Jbetto90 You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators.

Before contacting the moderators please try these:

if stuck on select number, try selecting the "transfer number" option, then select new number again
clear your browser’s cache/cookies and restart your computer
use a different browser, or private/incognito mode
turn off any popup/ad blocker
no punctuation signs, commas, apostrophes, dashes in the activation form
pay attention to any field length limits, and if you have a long name(s) enter short ones; do not enter middle names
be sure your postal code is entered WITHOUT spaces
choose any valid Canadian number that is not your own as “Alternate”

Still no success then click this: message to moderators to send a private message to the moderator team with:

PM account email address
PM SIM card number
explanation of the situation

Re: Having issues registering your credit card?

starbusted — Mon, 28 Aug 2017 03:55:55 GMT

I had the exact same problem yesterday, and wound up hunting around town for vouchers. But now it worked when I added my card to autopay, so maybe try it again?

Re: Having issues registering your credit card?

dwhwang76 — Wed, 29 Aug 2018 16:31:56 GMT

Hey buddy,

Go to your profile and see how your address is entered in your general conact info.

You can login and see your current address under "My profile." Please use the credit card that matches the address in My profile. Your credit card address should exactly match the adresss in the "My profile" section. It is strange to see that, but that is how it is set up at Public Mobile.

Try and see whether it works. If you credit card company uses "North York" instead of "Toronto" then use North York and make sure your Public Mobile profile address matches your credit card address. I hope it help.

Regards,

Don