topic Re: email not working in Get Support

email not working

bootpond — Fri, 17 Jun 2022 21:23:02 GMT

my email isn't working. not receiving messages to reset my password.

Re: email not working

RossN — Fri, 17 Jun 2022 12:47:35 GMT

@bootpond

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email and new password

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: email not working

Dunkman — Fri, 17 Jun 2022 13:04:50 GMT

@bootpond

If you tried too many incorrect password, your self service account may be locked out for one hour and you unable to reset password also for one hour. You can try to reset your password after one hour. The website is also finicky at times. You could try a different web browser, clear cache or incognito mode.

If that does not work, you will need to contact customer service agent as described above. It may take a few hours for CSA to respond.

Re: email not working

hTideGnow — Fri, 17 Jun 2022 13:15:21 GMT

HI @bootpond Your email isn't working as you no longer able to access your email account and hence cannot reset the password?

or you can access your email account but just cannot find the reset password email ? Check Spam or do a search on the inbox

If that didn't help, open ticket with PM CS agent and they can assist in resetting your password or they can also help to change the email address used to login to My Account if you no longer able to access that email account:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: email not working

Meow — Fri, 17 Jun 2022 13:22:28 GMT

Too many attempts to reset password will lead to temporary account lock.

You have to be sure you use correct email. Preferable is to use the same email for PM account and Community to get rewards. If you are getting emails from Community email should be OK.

As for account, if you cannot log in or reset password, contact agent for assistance.

Re: email not working

MrSpock — Fri, 17 Jun 2022 14:50:14 GMT

@bootpond hello if you forgot password you will need to open a ticket through Simon to speak to a customer service agent they will help you Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: email not working

bootpond — Fri, 17 Jun 2022 15:33:38 GMT

can't open a ticket if i can't sign in

Re: email not working

hTideGnow — Fri, 17 Jun 2022 15:38:04 GMT

@bootpond wrote:
can't open a ticket if i can't sign in

HI @bootpond if you follow my notes about, you can

but let's make it easier, just message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: email not working

computergeek541 — Fri, 17 Jun 2022 21:24:22 GMT

@bootpond wrote:
can't open a ticket if i can't sign in

During the ticketing process. options are given to open a ticket without needing to provide Self Serve account credentials.