topic Re: Text add on not working in Get Support

Text add on not working

Hagar13 — Fri, 17 Jun 2022 06:12:39 GMT

Purchased a US text add on yesterday, to use while I'm in Alaska. Roaming is turned on, confirmed add on in account, but it's not working. Any idea?

Re: Text add on not working

cellphoneuser1 — Fri, 17 Jun 2022 06:24:06 GMT

@Hagar13 wrote:
Purchased a US text add on yesterday, to use while I'm in Alaska. Roaming is turned on, confirmed add on in account, but it's not working. Any idea?

On iPhone, turn on SMS mode. On iPhone, iMessgae uses data and on Android, RCS uses data.

Re: Text add on not working

BKNS27 — Fri, 17 Jun 2022 06:45:36 GMT

@Hagar13

Did you reboot your phone by powering off the phone and wait 2 minutes then power back on?

- Your Cellular Data should be enabled in your Cellular settings.

- In your Network Selection settings should be connected to AT&T or T- Mobile carriers.

Re: Text add on not working

cellphoneuser1 — Fri, 17 Jun 2022 07:34:44 GMT

@BKNS27 wrote:
@Hagar13
Did you reboot your phone by powering off the phone and wait 2 minutes then power back on?
- Your Cellular Data should be enabled in your Cellular settings.
- In your Network Selection settings should be connected to AT&T or T- Mobile carriers.

Data doesn't need to be enabled because text messagiog doesn't use any data.

Re: Text add on not working

Hagar13 — Fri, 17 Jun 2022 08:05:33 GMT

I did reboot the phone twice, but no luck.

Re: Text add on not working

Hagar13 — Fri, 17 Jun 2022 08:08:31 GMT

In the phone, I don't have AT+T or T-Mobile as a selection to choose from.

Re: Text add on not working

Hagar13 — Fri, 17 Jun 2022 08:11:01 GMT

Note, the phone is Google Pixel 3a.

Re: Text add on not working

cellphoneuser1 — Fri, 17 Jun 2022 08:20:50 GMT

@Hagar13 wrote:
In the phone, I don't have AT+T or T-Mobile as a selection to choose from.

Look in your network settings for the manual network operator. No AT&T or T-Mobile means there's no signal there.

Re: Text add on not working

cellphoneuser1 — Fri, 17 Jun 2022 08:21:32 GMT

@Hagar13 wrote:
Note, the phone is Google Pixel 3a.

Turn RCS chatting off.

Re: Text add on not working

cruciferous — Fri, 17 Jun 2022 11:28:03 GMT

My wife and I had the same problem last week while we were in Alaska. We were able to use Talk/Text/Data only when we were in Ketchikan AK. Every other city we visited we had no service. Rebooted iPhones several times, no luck. Reached out to customer service and got nowhere.
Sorry, I know that doesn’t help. Just wanted to let you know it’s not just you.

Re: Text add on not working

softech — Fri, 17 Jun 2022 11:52:22 GMT

@cruciferous It's weird. I checked both T-Mobile and AT&T and they both said they have coverage in most Alaska state (at least the major cities)

Open a ticket with PM Support and tell them your experience, they might do something to compensation, maybe partial refund. Push them on that

Re: Text add on not working

Hagar13 — Fri, 17 Jun 2022 15:25:23 GMT

Thanks for your reply, we're in Fairbanks. Seems odd to not have service here, but now I know it's not just me.