topic Re: Locked out in Get Support

Locked out

Kas2 — Fri, 17 Jun 2022 02:58:32 GMT

Can anyone help me i just put in a ticket but i don’t understand also have had no service for 5-6 hrs

Re: Locked out

softech — Fri, 17 Jun 2022 03:01:33 GMT

@Kas2 any chance you have a chargeback on your credit card for a PM or Koodo charge?

if you call 1-855-4PUBLIC, enter your phone number, what does it tell you after? can it find your phone number?

Re: Locked out

Kas2 — Fri, 17 Jun 2022 03:45:36 GMT

It doesn’t register my phone number like at all i just i really dont understand and im freaking out i even reset my network settings

Re: Locked out

softech — Fri, 17 Jun 2022 03:49:02 GMT

@Kas2 You called 1-855-4PUBLIC and if it said it cannot find you number ? If so, then your account was somehow closed

there could be 2 reasons for that since you only lost service for couple hours

1. Some had access to your My Account and ported your number away

2. You have requested a chargeback to a PM or Koodo charge on your credit card. PM will immediately suspend/close your account in such situation.

I suggest you open ticket with PM Support to understand what happened

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Locked out

esjliv — Fri, 17 Jun 2022 11:02:40 GMT

@Kas2 - okay, so you had service up until 5-6 hours before posting that?

Self serve does seem to have been down for overnight, not sure if that was affecting your log in ability. You put in a ticket last night? Do you mind sharing what the CSA may provide?