topic Re: unable to reactivate sim in Get Support

unable to reactivate sim

nrkrahul007 — Fri, 17 Jun 2022 04:33:25 GMT

hii, i am unable to reactivate my sim even though i have enough balance in my account can anyone help me with this ?

Re: unable to reactivate sim

softech — Fri, 17 Jun 2022 03:05:36 GMT

@nrkrahul007 First confirm if you see Available Fund is same or more than your current Amount due

If that is the case, try to go back to Payment page, one time payment and use the option "Other (Enter the desired payment amount)" to make a $1 payment. Once paid, click Reactivate current plan is the button is around, then logoff and reboot your phone

Check to see if it works

(If you don not have Available Fund same as your Amount due, load enough fund using the method above , using the "Other .. " option and manually enter the amount)

Re: unable to reactivate sim

nrkrahul007 — Fri, 17 Jun 2022 03:08:46 GMT

i have to pay 10$ for activation but my account has 20$.

Re: unable to reactivate sim

softech — Fri, 17 Jun 2022 03:10:33 GMT

@nrkrahul007 what is your current plan? $25? $35?

and your Available fund = $20?

Re: unable to reactivate sim

nrkrahul007 — Fri, 17 Jun 2022 03:11:58 GMT

25$ is my current plan and i have tried paying 1$ but it just added to my account balance

Re: unable to reactivate sim

softech — Fri, 17 Jun 2022 03:13:55 GMT

@nrkrahul007 if you have a $25 plan, you only have $20 as Available Fund earlier, of course adding $1 would not help

Again, how much you have in Available fund now?

pay the difference between $25 and your current Available fund and see if it works. use the option "Other (enter the desired payment amoiunt) " and manually enter that amount. (do not use Amount Due, that usually have problem)

Re: unable to reactivate sim

esjliv — Fri, 17 Jun 2022 10:57:15 GMT

@nrkrahul007 - manually add enough funds to cover the owing amount (or add more), then select the resume/reactivate option.

Are your services currently working?

If so, and your renewal is today you can ignore that Expired message on your self serve, if you have enough funds to cover your renewal or on autopay.