topic Re: Calls going to voicemail in Get Support

Calls going to voicemail

jdoffe — Fri, 17 Jun 2022 01:41:25 GMT

I've been having an issue where calls from certain numbers go to voicemail without ringing. As in their end rings but mine doesn't. They end up going to voicemail and leaving a message, which I then get a notification for. There in no record on my phone that they tried to call me, I have no issues calling them, they aren't a blocked number, and no error notice is given. I even checked my usage history and there is no record of their calls.

The extra weird part is that this is a new issue in the last few weeks, at least with this one particular number, and there were no issues before that. This may have happened sporadically in the past year and I thought I had just hit silence or something but is now a serious issue since the problem number is my employer.

Things I've already tried:

- Made sure my phone was updated

- Restarted my phone

- Made that number a contact

- Blocked and then unblocked said number

- Submitted a help ticket

At this point I don't know if its a phone issue or a service issue but im really not sure what else I could even do with the phone. Hoping the collective community wisdom might have an answer.

Re: Calls going to voicemail

softech — Fri, 17 Jun 2022 01:44:30 GMT

@jdoffe it could be a network issue. There are a lot more posts about incoming calls issues today.

You can try to change your network to 3G only or WCDMA only and see if it works any better

And also try to reseat the sim (power off, take sim out for a minute before putting it back and power up)

it's ok if it still not working, as this is more like a network issue than your own problem. Wait and see what PM support comes back with.

Re: Calls going to voicemail

esjliv — Fri, 17 Jun 2022 02:03:33 GMT

@jdoffe - check to see if you have your settings selected in your calling app to only receive calls from those people who exist on your contact list only.

If this is selected, either turn this off, or add those numbers you are missing to your contact list.

Are you able to try your SIM into another phone to see if the issue persists?

Re: Calls going to voicemail

esjliv — Fri, 17 Jun 2022 02:06:21 GMT

@jdoffe perhaps also try:

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.
Perform a Reset of your device's Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Re: Calls going to voicemail

mimmo — Fri, 17 Jun 2022 02:16:11 GMT

Do you have another phone you can put the sim in. This will help isolate network vs hardware.

Re: Calls going to voicemail

e55meg — Fri, 17 Jun 2022 09:42:02 GMT

Hey I have this problem too!

Sometimes call rings but sometimes no record in log and just a voicemail.

Will check back here.