topic Re: Changing number in Get Support

Changing number

dichoi — Fri, 17 Jun 2022 01:05:05 GMT

I want to change my current phone number to another from from lucky mobile, but I can't it so from the change number option. I put in the number and click check eligibility and nothing happened. What can I do to make this proc

Re: Changing number

softech — Fri, 17 Jun 2022 01:07:11 GMT

@dichoi wrote:
I want to change my current phone number to another from from lucky mobile, but I can't it so from the change number option. I put in the number and click check eligibility and nothing happened. What can I do to make this proc

@dichoi could be just a browser issue

Try on another browser (Edge/Chrome/Firefox) or try in Incognito mode and see how it goes

And if you just want to check eligibility of porting, you can test it here (both Koodo and PM are owned by Telus, so, result in this Koodo site will be ok)

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Changing number

dust2dust — Fri, 17 Jun 2022 01:07:45 GMT

Maybe also see if the number can come over. Sometimes they can't. The link says Koodo but it's for the Telus family to which Public belongs.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Changing number

dichoi — Fri, 17 Jun 2022 01:13:31 GMT

I try all that and still same

Re: Changing number

softech — Fri, 17 Jun 2022 01:14:31 GMT

@dichoi just want to confirm, did you get any result from the Koodo link itself?

Also, you are existing customer and like to change number by porting? or you are activating new account and try to port at the same time?

Re: Changing number

MrSpock — Fri, 17 Jun 2022 01:15:04 GMT

@dichoi your lucky account must be active in order to port that number

Re: Changing number

dichoi — Fri, 17 Jun 2022 01:17:25 GMT

it active I am still using it

Re: Changing number

dichoi — Fri, 17 Jun 2022 01:18:17 GMT

existing customer changing number by porting

Re: Changing number

dichoi — Fri, 17 Jun 2022 01:20:44 GMT

I checked using the link, and it said it available. I just call the number provided.

Re: Changing number

softech — Fri, 17 Jun 2022 01:22:14 GMT

@dichoi wrote:
I checked using the link, and it said it available. I just call the number provided.

@dichoi huh? what number provided?

you own the number you want to ported?

since it can be ported, you can open a ticket with PM Support, tell them the site is not working and ask them to help to request the porting process for you manually.

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there