topic Re: data add-ons gone in Get Support

data add-ons gone

needsumdata789 — Thu, 16 Jun 2022 23:48:27 GMT

Hello!

I used to have a $10/month plan that was switched to the new $13 plans automatically a few months ago.

Sometime around then the data add-ons on my account were deleted. the text/minutes addons remained.

I only noticed recently as I don't use the data very often.

Can you assist in getting the data addons back for me please?

Thank you!

Re: data add-ons gone

hairbag1 — Thu, 16 Jun 2022 23:53:23 GMT

Are you referring to the More is Merrier bonus data ? Check with a CSA to see if they can help you...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: data add-ons gone

hTideGnow — Thu, 16 Jun 2022 23:55:42 GMT

Hi @needsumdata789 your $10 /$13 data plan does not come with any data. The data you saw would be those from Christmas give-a-way. If it is gone, it would be that you used them all. Did you notice the number showing amount used had been constantly going up before? Likely you have used them all

If you want to confirm, open ticket with PM Cs agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: data add-ons gone

dust2dust — Fri, 17 Jun 2022 00:56:55 GMT

Did you possibly keep any screenshots of your overview page from before the forced plan change?

Can you check your usage details for any extreme data usage?

I had something like that happen back in December area where they completely ruined my account. I had screenshots and they got around to putting everything back.

But you need to be sure you had the data and that you didn't use it all in the meantime.

Re: data add-ons gone

treefrog — Fri, 17 Jun 2022 04:57:11 GMT

@needsumdata789

Check your usage in your phone. Most phones go back at least months. You will get an idea of how much data you have been using.