topic Sim swamp in Get Support

Sim swamp

Cshiels0083 — Thu, 16 Jun 2022 23:46:37 GMT

Hi im trying swap swims it wont let mw

hairbag1 — Fri, 17 Jun 2022 00:05:42 GMT

More info please. Why you swapping sims ? Did old one fail ? When was your account last Active ?

esjliv — Fri, 17 Jun 2022 00:36:35 GMT

@Cshiels0083 - where are you having the issue where 'it wont let you'?

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

softech — Fri, 17 Jun 2022 00:50:08 GMT

@Cshiels0083 you enter the proper 19 digits on the SIM?

is that a brand new sim never been used?

You have problem right after you enter the 19 digits or you have problem with the 2FA?

If your account t was put on Lost/Stolen earlier, you have to resume service before you can do anything else on My Account