topic Re: Phone number in Get Support

SIM card

Lise3 — Tue, 14 Jun 2022 02:02:59 GMT

I ordered a SIM card for my husband's new phone. It's been almost 2 weeks and I haven't received it yet. How long does it usually take to come in?

Should I get a new phone number before my SIM card comes in?

Re: SIM card

softech — Tue, 14 Jun 2022 02:05:08 GMT

@Lise3 Unfortunately, ordering sim from PM online could take as many as 3 weeks for them to ship to your house.

If you need a sim card for activation urgently, consider to go to a store and activate there, many will give out SIM card for free

Re: SIM card

MrSpock — Tue, 14 Jun 2022 02:05:45 GMT

@Lise3 hi does he already have an account and a sim from an old phone? if so that can be broken down to fit his new phone if thats not the case it can take 2 to 3 weeks for sim to come

Re: SIM card

Lise3 — Tue, 14 Jun 2022 02:13:19 GMT

Thanks for the response. It's not an urgency and the card is already paid for, so I guess I'll just wait.

Re: SIM card

softech — Tue, 14 Jun 2022 02:14:58 GMT

@Lise3 if you don't see the SIM card still next week, open ticket with PM Support, provide them the order number and ask them to track

Re: SIM card

Lise3 — Tue, 14 Jun 2022 02:15:47 GMT

Thanks for your response. No he doesn't,...this would be a new account and number.

Re: SIM card

Lise3 — Tue, 14 Jun 2022 02:20:50 GMT

Thank you for the advice, I'll do that

Phone number

Lise3 — Tue, 14 Jun 2022 21:01:17 GMT

I finally got my SIM card...now who do I contact to get my cell phone number?

Re: Phone number

hTideGnow — Tue, 14 Jun 2022 21:06:38 GMT

Hi @Lise3 are you replacing your broken sim card? If you are, login to My Account and request Change Sim Card

If you are new activation, just activate at PM site.

https://publicmobile.ca/en/on/portal/activation

You will have a chance to pick new number or request porting old number

Re: Phone number

MrSpock — Tue, 14 Jun 2022 21:06:33 GMT

@Lise3 hi I'm not sure I understand are you trying to change sim card? if so you can do that in your self serve account

Phone number

darlicious — Tue, 14 Jun 2022 21:08:04 GMT

@Lise3

Did you lose your number previously due to missing the 90 day window for reactivation? If you have already confirmed with customer support that they can retrieve your phone number and you just needed to get a sim card within the next 60 days then activate your sim card and take a temporary phone number.

If you choose an Alberta phone number you will only pay gst on your activation amount. Once activated contact customer support and ask for them to retrieve and assign your "lost" phone number to your account.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Phone number

hTideGnow — Tue, 14 Jun 2022 21:14:17 GMT

Hi @Lise3 is this SIM for your husband new phone? if it is, login to My Account and request Change SIM card. If old one still working on the old phone, use sms to receive the 2FA text. If the old sim is lost, use email to receive the 2FA.

Re: Phone number

darlicious — Tue, 14 Jun 2022 21:15:10 GMT

@Lise3

Is this for your husband's new account? If so then my advice above still applies except once activated if you dont want an Alberta number then first consider topping up with an extra payment to save the provincial tax then go to the change number feature in your husband's new self serve account and choose a new number from your area to change to. You can refresh the options by switching areas and returning to your local area and so on....til you find a number that you like. You can change phone numbers up to 4 times in 30 days.

Re: Phone number

hTideGnow — Tue, 14 Jun 2022 21:43:04 GMT

Hi @Lise3

yes, not 100 % sure if your husband is currently a PM customer, if yes, follow my reply above.

If you are bringing your husband over here, then activate new account like what @darlicious suggested.

Re: Phone number

Yummy — Tue, 14 Jun 2022 21:38:21 GMT

Where the 'husband' come into play here? I do not see not ONE word OP mentioned 'husband'. How do you know 'lise3' is married at all?

Re: Phone number

hTideGnow — Tue, 14 Jun 2022 21:42:19 GMT

Hi @Yummy ,

@darlicious and myself just guessing and hope we are correct 🙂

Re: Phone number

darlicious — Tue, 14 Jun 2022 21:43:38 GMT

@Yummy

We looked at the recent posts on the OP's profile.

Re: Phone number

Yummy — Tue, 14 Jun 2022 21:48:24 GMT

@darlicious wrote:
@Yummy
We looked at the recent posts on the OP's profile.

OH, MY. You guys are worse than home land security. Suddenly, pull all posts from facebook, twitter, tiktok, youtube, find where person lives, how much kids they have, what they eat for lunch today....

Just answer OP question, HA, HA, no thick plot is needed. 😋

How about: You got new SIM? Great. Open self-serving account, activate SIM, pay the bill, pick number, go for a walk; it is nice weather here in ON (for the time being).

Re: Phone number

hTideGnow — Thu, 16 Jun 2022 17:07:14 GMT

HI @Lise3 Thanks for the update.

You should in fact update us in your original posts

If you do not mind, maybe go back to your couple posts you have earlier, pick the one you think helped you most and "Accept as Solution"