topic Re: Payment renewed but account is not reactivated in Get Support

Payment renewed but account is not reactivated

Linuswinnie — Thu, 16 Jun 2022 18:28:39 GMT

Hi,

my payment has been renewed but my account has not been activated. Please advise thanks

Re: Payment renewed but account is not reactivated

softech — Thu, 16 Jun 2022 18:40:46 GMT

@Linuswinnie wrote:
Hi,

my payment has been renewed but my account has not been activated. Please advise thanks

@Linuswinnie did you manually load the fund?

Re: Payment renewed but account is not reactivated

BKNS27 — Thu, 16 Jun 2022 18:46:16 GMT

@Linuswinnie

Try refreshing your browser and reboot your phone by powering off and wait 2 minutes then power back on.

Re: Payment renewed but account is not reactivated

hTideGnow — Thu, 16 Jun 2022 18:52:03 GMT

HI @Linuswinnie Give us more info.

If you have enough fund in Available Fund and just not activated, you can try to load $1 extra and it might trigger reactivation.

If still fails, you can try to put your account to Lost/Stolen , then logout for 5 mins and then log back in and go back to the same place to Resume service , it should then reactivate with the fund you have there

Re: Payment renewed but account is not reactivated

dabr — Thu, 16 Jun 2022 19:20:00 GMT

@Linuswinnie If you're seeing account suspended/expired message, you can ignore that as that messaging appears on the day of your renewal and should disappear within an hour or so as long as your phone service is working.

Otherwise if you see the Reactivate option top right of overview page in your self serve account, try clicking that a few times and reboot phone if other suggestions haven't already activated the account.