topic Re: incoming calls all forwarded to voice mail in Get Support

incoming calls all forwarded to voice mail

VivianLo — Thu, 16 Jun 2022 15:43:01 GMT

I have problem since this morning in receiving calls. Notice they all forwarded to voice mails.
I tested it by using friend's phone to call me and found I have no display to alert me the incoming call.

It was okay last night...

Re: incoming calls all forwarded to voice mail

MrSpock — Thu, 16 Jun 2022 15:44:37 GMT

@VivianLo hi do you by chance have do not disturb enabled?

Re: incoming calls all forwarded to voice mail

softech — Thu, 16 Jun 2022 15:44:50 GMT

@VivianLo

Try putting your Preferred network to 3G Only and see if it works

If issue persists, try to reseat your SIM card, power off the phone, take sim out for minute and then put it back and power up

Better test is also to go away from your current location and try again. Could be just a network issue with your particular location you are at now

Re: incoming calls all forwarded to voice mail

Yummy — Thu, 16 Jun 2022 15:47:05 GMT

Most likely signal is low and system thinks you are off line so all calls go to vmail.

Re: incoming calls all forwarded to voice mail

VivianLo — Thu, 16 Jun 2022 15:50:24 GMT

LTE/WCDMA/GSM
Is this a 3G network ?

Re: incoming calls all forwarded to voice mail

dust2dust — Thu, 16 Jun 2022 15:50:33 GMT

Maybe all forwarding got set on.

Dial *#21# to check that status.

If a number shows then dial ##21# to reset it.

Re: incoming calls all forwarded to voice mail

hTideGnow — Thu, 16 Jun 2022 15:51:31 GMT

Hi @VivianLo

You can make calls successfully? just incoming an issue?

Try to change to 3G Only (some phones call it HSPA Only or WCDMA Only)

And if you have another phone, you can try to put your SIM there for testing.

Re: incoming calls all forwarded to voice mail

softech — Thu, 16 Jun 2022 15:52:05 GMT

@VivianLo wrote:
LTE/WCDMA/GSM
Is this a 3G network ?

@VivianLo

Yes, WCDMA is 3G

You should have an option WCDMA Only, pick that

Re: incoming calls all forwarded to voice mail

VivianLo — Thu, 16 Jun 2022 16:00:56 GMT

To WCDMA is worst.
now, all my calls are blocked without going to voice mail

Re: incoming calls all forwarded to voice mail

softech — Thu, 16 Jun 2022 16:06:55 GMT

@VivianLo It shouldn't be. When they cannot reach you , calls will go to voicemail

Change it back to LTE/WCDMA/GSM, and reboot the phone

If your other service is good (outgoing calls, mobile data), it is likely a network issue in your area.

I suggest you to try incoming calls from a different area than your current location. If you are going out today, try in another area like 5 mins drive away

Re: incoming calls all forwarded to voice mail

VivianLo — Thu, 16 Jun 2022 16:14:29 GMT

I switched to WCDMA/GSM now
A friend test-called me with cellphone, got it>
But a friend using line line to phone, right away it forwarded to voice mail.
Worse now, no more voice mail notification.

Re: incoming calls all forwarded to voice mail

softech — Thu, 16 Jun 2022 16:17:31 GMT

@VivianLo The voicemail notification will come. I think you have an unstable WCDMA, 3G network today. When you are in WCDMA, the notification has trouble getting to you with the unstable network

You might need to wait it out till the network issue in your area is fixed

If you have a 2nd phone around, put the sim there and test it out. It will trigger a re-provision your sim/account and it might help

Re: incoming calls all forwarded to voice mail

VivianLo — Thu, 16 Jun 2022 16:28:18 GMT

I don't find problem with the SIM card.
Now, a friend calls me with cell phone. OK
Just calling with land line fails. Blocked, not forwarded to voice Mail.

Re: incoming calls all forwarded to voice mail

softech — Thu, 16 Jun 2022 16:34:19 GMT

@VivianLo wrote:
I don't find problem with the SIM card.
Now, a friend calls me with cell phone. OK
Just calling with land line fails. Blocked, not forwarded to voice Mail.

A reprovision of the SIM card does not necessary mean sim card problem, it is just some settings refresh with the account, it helps in some case

But again, your outgoing calls are mostly good? It is more a network issue in your area. It is best if you can test it in another area later today if you go out

Re: incoming calls all forwarded to voice mail

VivianLo — Thu, 16 Jun 2022 16:36:44 GMT

I have no problem calling out.
Right now also receiving call by cellphone.

Re: incoming calls all forwarded to voice mail

softech — Thu, 16 Jun 2022 16:38:32 GMT

@VivianLo wrote:
I have no problem calling out.
Right now also receiving call by cellphone.

So, it is slowly coming back....I guess

Re: incoming calls all forwarded to voice mail

VivianLo — Thu, 16 Jun 2022 17:54:25 GMT

I placed the SIM card to my old Samsung Note 3.
test call from friend's land line, no problem.
Then re-inserted back to my new Samsung A32 5G
test using friend's land line calling in, still forwarded to voice Mail
Calling out has no problem

Re: incoming calls all forwarded to voice mail

hTideGnow — Thu, 16 Jun 2022 18:04:52 GMT

HI @VivianLo

A32 is a Canadian model so it would not be a phone problem

I see multiple message about problem with incoming calls, more than usual, maybe network problem today

And you tried your phone at different area today? same?

Re: incoming calls all forwarded to voice mail

VivianLo — Thu, 16 Jun 2022 18:13:23 GMT

I have not tried a different area to test, for personal immobility reason.
Therefore, I will settle today with just calling out and relying on voice mail to catch any medical clinic calls.

Re: incoming calls all forwarded to voice mail

merwatkins — Thu, 16 Jun 2022 18:17:53 GMT

Gotta be a telus/Public mobile backend/configuration issue.