topic No Signal, But Plan is activated in Get Support

No Signal, But Plan is activated

Aartibabbu — Thu, 16 Jun 2022 16:04:07 GMT

I have already paid for the plan but there is no signal on the sim card, this is not a new service I was already using it in the past but now when I try to use the phone it was not working.

Re: No Signal, But Plan is activated

darlicious — Thu, 16 Jun 2022 16:07:52 GMT

@Aartibabbu

Do you get the same result when you put the sim card in another phone?

Re: No Signal, But Plan is activated

softech — Thu, 16 Jun 2022 16:09:51 GMT

@Aartibabbu What kind of phone is that? brand and model?

When was the last time you use this phone on PM network and was working?

or this phone has never work on PM network before?

Re: No Signal, But Plan is activated

Yummy — Thu, 16 Jun 2022 16:12:21 GMT

Did you try to reboot phone? Reset network settings? Re-seat SIM? Try SIM in another phone?

Re: No Signal, But Plan is activated

Aartibabbu — Thu, 16 Jun 2022 16:23:18 GMT

yes

Re: No Signal, But Plan is activated

Aartibabbu — Thu, 16 Jun 2022 16:24:03 GMT

iphone 12 , last month

Re: No Signal, But Plan is activated

Aartibabbu — Thu, 16 Jun 2022 16:24:26 GMT

yes, i have already done all that

Re: No Signal, But Plan is activated

softech — Thu, 16 Jun 2022 16:34:47 GMT

@Aartibabbu just for peace of mind, check if your phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

Re: No Signal, But Plan is activated

Aartibabbu — Thu, 16 Jun 2022 16:36:26 GMT

no, it is not blacklisted.

Re: No Signal, But Plan is activated

softech — Thu, 16 Jun 2022 16:46:09 GMT

@Aartibabbu wrote:
no, it is not blacklisted.

@Aartibabbu Great it is not.

So, your PM My Account showing Active now?

Do you have another phone to test it out if the PM SIM works on another phone instead?

Re: No Signal, But Plan is activated

darlicious — Thu, 16 Jun 2022 19:39:27 GMT

@Aartibabbu

Is your phone and sim card working now? Otherwise I was going to suggest contacting customer support to reprovision your sim card with a small possibility that your sim card just died and you would need a replacement sim card?