topic Re: Transfer phone number in Get Support

Transfer phone number

Dedoe — Thu, 16 Jun 2022 14:14:05 GMT

Hi I did not fully transfer my phone number, and I cant send or receive text messages and its been over 90 minutes

softech — Thu, 16 Jun 2022 14:18:31 GMT

@Dedoe can you make outgoing phone calls?

did you already reply YES to your previous provider's SMS

After you reply the message, it usually take around another 1 to 2 hours, keep reboot your phone every 30 mins for an update

BUT.. if you cannot even make outgoing calls, let us know.

MrSpock — Thu, 16 Jun 2022 14:18:46 GMT

@Dedoe hi did you leave your old sim in to receive transfer request did you reply yes to text> is your old account still active?

JL9 — Thu, 16 Jun 2022 14:33:30 GMT

These 2 questions are key, if even one of them you answer no then you won't be able to complete your port and you will have to reinitiate the process

Dedoe — Thu, 16 Jun 2022 14:38:57 GMT

how do i do that?

MrSpock — Thu, 16 Jun 2022 14:51:10 GMT

@Dedoe call your old provider and ask them to start the process again as I mentioned leave your old sim in

softech — Thu, 16 Jun 2022 14:59:25 GMT

@Dedoe wrote:
how do i do that?

HI @Dedoe You are porting into PM , right?

i will send you a phone number and you can talk to live support. Call them and they will tell you what you need to do

Check your Community inbox , envelope icon on top right , for my message