topic Re: The $10 credit of new activation through a friend Refferal in Get Support

The $10 credit of new activation through a friend Refferal

Mirowahba — Thu, 16 Jun 2022 12:54:31 GMT

I don’t see the credit of $10 that was promised when I activated a new sim card through the friend Refferal program. Where is the $10 and where and when should I see it in my account.

Re: The $10 credit of new activation through a friend Refferal

MrSpock — Thu, 16 Jun 2022 12:55:39 GMT

@Mirowahba hi it should show up in your account within 72 hours usually sooner

Re: The $10 credit of new activation through a friend Refferal

Mirowahba — Thu, 16 Jun 2022 12:57:46 GMT

When it does appear in 72hrs I can pay my monthly statement with it

Re: The $10 credit of new activation through a friend Refferal

RossN — Thu, 16 Jun 2022 12:59:06 GMT

@Mirowahba hello if it takes longer then 72 hours

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: The $10 credit of new activation through a friend Refferal

Mirowahba — Thu, 16 Jun 2022 13:00:31 GMT

Thank you

Re: The $10 credit of new activation through a friend Refferal

MrSpock — Thu, 16 Jun 2022 13:03:03 GMT

@Mirowahba hi since you are on the new rewards program you need at least 15 points in your rewards account to help pay for your new cycle next month

Re: The $10 credit of new activation through a friend Refferal

softech — Thu, 16 Jun 2022 13:25:57 GMT

@Mirowahba wrote:
When it does appear in 72hrs I can pay my monthly statement with it

@Mirowahba Yes, you may. In fact, PM will deposit the $10 into your account as Available Fund (not reward points). So, once you see the $10 showing up there, it can be used. Usually people will leave it there, when renewal time comes, PM will first take the $10 from there, the remaining balance will then be taken off your credit card (assuming you have Autopay enabled)

Re: The $10 credit of new activation through a friend Refferal

JL9 — Thu, 16 Jun 2022 14:38:20 GMT

When did you activate with the referral code? As @softech mentioned it shows as cash in your available balance and therefore your first renewal will be $10 cheaper. You should also receive 5 reward points as your welcome present that you can out towards things on the reward catalogue