topic Re: Accessing Rewards Page on Mobile Device in Get Support

Accessing Rewards Page on Mobile Device

JL9 — Thu, 16 Jun 2022 06:10:17 GMT

Any idea why I can't get into my rewards account on my android anymore. I used to be able to do it with no issue, but the last month or so, I always get this message. Doesn't matter what time of day it is or which browser I use or if I use incognito. I can access it fine on my laptop, but I find it weird that it just all of a sudden was not accessible over my phone

Re: Accessing Rewards Page on Mobile Device

dust2dust — Thu, 16 Jun 2022 06:16:01 GMT

Works fine for me. FF on A12. Security certificates?

Re: Accessing Rewards Page on Mobile Device

BKNS27 — Thu, 16 Jun 2022 08:00:46 GMT

@JL9

No problem on my Samsung S8.

Re: Accessing Rewards Page on Mobile Device

esjliv — Thu, 16 Jun 2022 10:24:49 GMT

Works okay for me to, whether using the My Rewards drop down to access it or using the Access Rewards link through my self serve account.

I am on the old rewards system, you are on the new Public Points, right? Wonder if there is a difference there...although you can access on your laptop, so weird.🤔

Re: Accessing Rewards Page on Mobile Device

softech — Thu, 16 Jun 2022 11:25:22 GMT

@JL9 There is InPrivate/Incognito mode on mobile browser too, try that

I had same issue with the cache for My Reward site myself before, too. Using Incognito mode or another browser always a workaround for me (i didn't enough bother to clear cache myself)

Re: Accessing Rewards Page on Mobile Device

JL9 — Thu, 16 Jun 2022 14:21:46 GMT

Yeah I've tried that before several times... No luck either.

Re: Accessing Rewards Page on Mobile Device

softech — Thu, 16 Jun 2022 14:24:38 GMT

@JL9 but just problem on mobile browser and no problem on Computer?

you try on another mobile browser too? Chrome/Samsung Browser, etc..

Re: Accessing Rewards Page on Mobile Device

JL9 — Thu, 16 Jun 2022 14:24:47 GMT

Yeah on the new rewards plan, maybe related. Not the same set up for sure.. Maybe on top of getting bent over on rewards they get the short end of the stick on other things too... It seems that ppl on old rewards that got the 25 over 5 months recent referral promo are still getting the 1/month right away for the same referral, while new rewards ppl aren't getting that and told they won't until the 5 months are up for the 25 promo. So an amazing new system indeed 👍

Re: Accessing Rewards Page on Mobile Device

JL9 — Thu, 16 Jun 2022 14:25:54 GMT

Exactly.. Yep chrome is what I usually use but also have used the samsung internet browser.. No dice

Re: Accessing Rewards Page on Mobile Device

softech — Thu, 16 Jun 2022 14:29:51 GMT

@JL9 and you can get to the login page without problem? just after you enter the username password, it didn't bring you to the next page?

Re: Accessing Rewards Page on Mobile Device

JL9 — Thu, 16 Jun 2022 14:32:11 GMT

yep.. Pretty weird.. Since I can access it on my laptop I guess I have accepted it, but definitely less than ideal

Re: Accessing Rewards Page on Mobile Device

dust2dust — Thu, 16 Jun 2022 14:44:46 GMT

Memory space? Can you try through a vpn? Check the dns settings. Turn off bluetooth and close twitter and that ball looking thing. Check for OS and app updates. Full power down restart the phone.

Re: Accessing Rewards Page on Mobile Device

JL9 — Thu, 16 Jun 2022 23:57:10 GMT

Lol too much of a hassle if I can still access it on my laptop... Not to mention after all of that.. If none of it works ill be pissed

Re: Accessing Rewards Page on Mobile Device

hTideGnow — Fri, 17 Jun 2022 00:00:16 GMT

Hi @JL9 did you try clear cache or even clear data on your Chrome App Info screen???

Just to test it out, use your friend's phone mobile browser to try

Re: Accessing Rewards Page on Mobile Device

JL9 — Fri, 17 Jun 2022 06:32:57 GMT

I did - still no luck.. Really odd.

Re: Accessing Rewards Page on Mobile Device

JL9 — Mon, 20 Jun 2022 03:40:06 GMT

Correct - still the same. Just accessed it now on the computer with no problem though lol