topic Re: I cannot reactivate my account in Get Support

I cannot reactivate my account

nicoal — Thu, 16 Jun 2022 02:41:43 GMT

My account got suspended so I tried reactivating, there's enough money in my account it just wont go through, I feel like I've tried everything, I've added a dollar into my account, and I tried suspended my account through lost/stolen phone and reactivating it again, removing my card and adding it again, but nothing has worked, please help. Also when I have tried paying for my plan it says there's already sufficient funds, I just don't know why it won't renew

Re: I cannot reactivate my account

dabr — Thu, 16 Jun 2022 02:49:12 GMT

@nicoal Topping up the account or using the lost/stolen trick should have activated the account.

Did you also click the Reactivate option top right of overview page? Might need to do that a couple of times and then log out and reboot the phone.

edit: BTW, you did go back and Resume service if you had Suspended the account via Lost/Stolen Phone?

Re: I cannot reactivate my account

BKNS27 — Thu, 16 Jun 2022 02:51:11 GMT

@nicoal

Is your renewal date tomorrow? If your phone is still working…there will be a standard notice if you are on AutoPay or have sufficient funds to ignore the message and your Account will show Expired or Suspended. No worries.

It will disappear after your renewal date.

Re: I cannot reactivate my account

hairbag1 — Thu, 16 Jun 2022 02:54:53 GMT

Your account could be going through the regular renewal process. It will look like plan is Suspended...but as long as you have $$ in Available Funds or a credit card set to Autopay...all will be well in the morning.

Your phone should still be working right now.

Re: I cannot reactivate my account

nicoal — Thu, 16 Jun 2022 03:04:15 GMT

Well my plan expired in May 15th, after I tried those things to fix it, I thought if I waited a month maybe it would work but it's still not

Re: I cannot reactivate my account

nicoal — Thu, 16 Jun 2022 03:07:37 GMT

Yes, I've tried the reactivate on the overview page and yes I've resumed service after suspending thought lost/stolen phone

Re: I cannot reactivate my account

dabr — Thu, 16 Jun 2022 03:08:48 GMT

@nicoal You need to first Resume service (from Lost/Stolen option) and then you should see the Reactivate option to reactivate the account.

edit: thanks for updating about Resuming the service.

Re: I cannot reactivate my account

dust2dust — Thu, 16 Jun 2022 03:08:34 GMT

What is your balance and what plan are you on? If your balance isn't enough to pay your plan then you need to manually pay. Use the Other option, not Amount due.

Re: I cannot reactivate my account

nicoal — Thu, 16 Jun 2022 03:13:57 GMT

My plan is the $15 one, because of my Rewards I only have to pay $10, and I have $12 in my balance

Re: I cannot reactivate my account

dabr — Thu, 16 Jun 2022 03:16:54 GMT

@nicoal Make sure you are clearing the cache/cookies and using incognito/privacy mode or even another fresh browser before trying to reactivate the account.

Re: I cannot reactivate my account

dust2dust — Thu, 16 Jun 2022 03:28:48 GMT

I suggest putting another $3 in. Your rewards should have already been put in. You need more money.

Re: I cannot reactivate my account

popping — Thu, 16 Jun 2022 03:47:52 GMT

@nicoal wrote:
My plan is the $15 one, because of my Rewards I only have to pay $10, and I have $12 in my balance

PM server wants full $15 payment without taking your rewards into account because your account will not earn any reward while it was suspended for 1 month. Add $3 to your account and click the "Reactivate current plan" link to get your phone working ASAP.

Re: I cannot reactivate my account

nicoal — Thu, 16 Jun 2022 23:59:04 GMT

I've added the $3 and it's still not working

Re: I cannot reactivate my account

hTideGnow — Fri, 17 Jun 2022 00:01:12 GMT

Hi @nicoal how much showing in Available Fund on My Account now?? Check it first

Re: I cannot reactivate my account

dust2dust — Fri, 17 Jun 2022 01:02:21 GMT

So you see a balance of $15 now? Does your account status possibly say Lost/stolen? If not then click on the reactivate button which will take you to the payment screen. At this point it might reactivate. Check to see if you now have a $0 balance.

Restart your phone and see if any services work.

Re: I cannot reactivate my account

nicoal — Fri, 17 Jun 2022 02:23:22 GMT

I'm all good now, I figured out the issue which was a mistake I made, my bad whoops

Re: I cannot reactivate my account

dust2dust — Fri, 17 Jun 2022 02:33:54 GMT

Telling us the mistake you made would help future readers. Nobody knows who you are so you can't be embarrassed.

Re: I cannot reactivate my account

Pien — Thu, 11 Aug 2022 17:34:15 GMT

I got same problems

Re: I cannot reactivate my account

dust2dust — Thu, 11 Aug 2022 17:38:14 GMT

@Pien- We're now into a new system from this past conversation that you found. What exact problems are you having? Are your services working? Can you log in to your account?

Re: I cannot reactivate my account

Pien — Thu, 11 Aug 2022 17:40:45 GMT

Can’t reactivate my plan can’t add funds