topic Re: cannot receive incoming calls, everything else works in Get Support

cannot receive incoming calls, everything else works

londoncalguy — Thu, 16 Jun 2022 01:47:17 GMT

Hello,

I have tried the removing sim card solution, but I still have the same problem. Could someone please help me.

Re: cannot receive incoming calls, everything else works

computergeek541 — Thu, 16 Jun 2022 01:53:15 GMT

Did you request a number to be ported in? In that situation, re-insert your old carrier's SIM card to continue receiving your phone calls. You will also need to answer a tect message from the old carrier to approve the number porting.

Re: cannot receive incoming calls, everything else works

dabr — Thu, 16 Jun 2022 01:55:08 GMT

@londoncalguy Are you porting in a number and if you are, did you respond to the text from your previous provider with a YES to authorize the transfer of your number? Your old account needs to remain active until the transfer is completed too.

Re: cannot receive incoming calls, everything else works

londoncalguy — Thu, 16 Jun 2022 02:15:01 GMT

ok, I will try

Re: cannot receive incoming calls, everything else works

londoncalguy — Thu, 16 Jun 2022 02:16:04 GMT

thanks, will let you both know

Re: cannot receive incoming calls, everything else works

dabr — Thu, 16 Jun 2022 02:19:20 GMT

@londoncalguy If you missed the 90 minute window to respond to the authorization text from your old carrier, then you need to call the Telus porting # and ask them to request the previous provider to resend the text. I'll private message the Telus porting # if you need to call them, check your message inbox top right of screen.

Re: cannot receive incoming calls, everything else works

londoncalguy — Thu, 16 Jun 2022 02:25:41 GMT

I just received a text from PM to initiate the process. I could swear I did all that yesterday while at the store. Anyways at least something is happening

Re: cannot receive incoming calls, everything else works

BKNS27 — Thu, 16 Jun 2022 02:43:44 GMT

@londoncalguy

As noted about leaving your old SIM in your phone and reply to the text confirming your are porting over to PM is the most important process to port over.

If you confirmed to the text then reboot your phone by powering off the phone and wait 2 minutes and power back on your phone.

Re: cannot receive incoming calls, everything else works

londoncalguy — Thu, 16 Jun 2022 02:49:54 GMT

thanks. haven't received the text from rogers yet. maybe I will call the number I have.

Re: cannot receive incoming calls, everything else works

londoncalguy — Thu, 16 Jun 2022 02:52:23 GMT

I called and the voice says there is no transfer request for my number. Ugh!

Re: cannot receive incoming calls, everything else works

BKNS27 — Thu, 16 Jun 2022 02:53:54 GMT

@londoncalguy

Note that there is a 90 minute window for you to reply. If you missed this window…yes call the Telus porting number.

Re: cannot receive incoming calls, everything else works

londoncalguy — Thu, 16 Jun 2022 02:57:21 GMT

I have to callback tomorrow

Re: cannot receive incoming calls, everything else works

londoncalguy — Thu, 16 Jun 2022 04:40:38 GMT

I just received the text from Rogers. I can close this thread. THANK YOU to everyone for your help.

Re: cannot receive incoming calls, everything else works

computergeek541 — Thu, 16 Jun 2022 05:03:53 GMT

self solution removed