topic Re: Public Mobile account closure in Get Support

Public Mobile account closure

knarbo — Wed, 15 Jun 2022 15:58:37 GMT

I recently moved from PM to another carrier. I can't log into my PM account any more to confirm my account has been closed, and I never received a confirmation from PM that my account has been closed. Ho do I confirm that it has been closed?

Re: Public Mobile account closure

Meow — Wed, 15 Jun 2022 16:02:45 GMT

If you did port out your phone number to another provider, your PM account is automatically closed. You cannot log in anymore as it does not exists anymore...

Watch your CC for potential accidental charges by PM. Highly unlikely but it does happen from time to time.

Re: Public Mobile account closure

will13am — Wed, 15 Jun 2022 16:02:56 GMT

@knarbo , porting your number out automatically causes account closure which explains why you no longer have access.

Re: Public Mobile account closure

Dunkman — Wed, 15 Jun 2022 16:04:31 GMT

@knarbo

When you port out from another mobile company, your original account (in this case, Public mobile) is closed automatically. There will be no confirmation from Public mobile. You will not be able to access your PM account.

Just keep an eye on your credit card. It is a rare occurrence, but sometimes Public mobile will continue to charge you after your port out. Doesn't happen often at all, but sometimes it does. In the ideal situation, you could have removed your credit card information (ie. autopay) before you ported out. But, you can't do anything about it now.

Re: Public Mobile account closure

BKNS27 — Wed, 15 Jun 2022 16:51:40 GMT

@knarbo

Once you port out of PM, your account is closed and you won’t be able to access your account.
This confirms your account is closed and you shouldn’t be charged for future service.

If you remember what your renewal date is, just confirm that you are not charged by PM.

Re: Public Mobile account closure

knarbo — Thu, 16 Jun 2022 14:49:06 GMT

Thanks for the heads up on watching my CC statement

Re: Public Mobile account closure

knarbo — Thu, 16 Jun 2022 14:49:34 GMT

Thanks!

Re: Public Mobile account closure

knarbo — Thu, 16 Jun 2022 14:49:57 GMT

Thank you