topic Re: Wi-Fi disconnected in Get Support

Wi-Fi disconnected

agl2005 — Thu, 16 Jun 2022 04:45:55 GMT

Hi everyone,

For almost 2 weeks Wi-fi has been disconnected.

I checked Settings numerous times, called my Internet Provider, went 3 times to Public Mobile sales booth, nothing has worked so far.

I got an email from Public Mobile about the use of 100% data, could it be the cause of Wi-fi disconnected?

Thanks.

Re: Wi-Fi disconnected

dust2dust — Wed, 15 Jun 2022 14:13:09 GMT

Mobile data or cellular data is capped by your plan and any add-ons. Once all is used, it stops. Do you see any mentions of data under my data & add-ons on your account?

(wifi is not mobile/cellular data)

Re: Wi-Fi disconnected

Anonymous — Wed, 15 Jun 2022 14:13:19 GMT

@agl2005- WiFi has nothing to do with your mobile data (being used up - or not).

Re: Wi-Fi disconnected

MrSpock — Wed, 15 Jun 2022 14:16:11 GMT

@agl2005 hi wifi and your public data are 2 different things you can check in your self serve account under data and addons if you don't see a line for data then it is all used up

Re: Wi-Fi disconnected

Meow — Wed, 15 Jun 2022 14:19:47 GMT

If you have WiFi issues that is related to your phone or your home's router/modem. PM service does not affect your WiFi connection.

Re: Wi-Fi disconnected

agl2005 — Wed, 15 Jun 2022 14:27:16 GMT

Under Data and adds-on, just minutes are listed no mention of data.

So just wait until the monthly payment and Wi-Fi would be reconnected?

Thanks again

Re: Wi-Fi disconnected

agl2005 — Wed, 15 Jun 2022 14:30:46 GMT

Hi,

Will wait until the payment to see if reconnected with Wi-Fi.

Thanks

Re: Wi-Fi disconnected

Gunner123 — Wed, 15 Jun 2022 14:39:53 GMT

@agl2005

@agl2005 wrote:
Under Data and adds-on, just minutes are listed no mention of data.
So just wait until the monthly payment and Wi-Fi would be reconnected?

Thanks again

@agl2005 your data will be connected then yes 😊 you can buy a data add on if needed to tide you over have a great day!

Re: Wi-Fi disconnected

hTideGnow — Wed, 15 Jun 2022 14:46:18 GMT

@agl2005 wrote:
Hi,
Will wait until the payment to see if reconnected with Wi-Fi.

Hi @agl2005 see if reconnected with Mobile Data 🙂

(Again, wifi are those you got from your home or free from restaurants, malls, etc)

Re: Wi-Fi disconnected

JL9 — Wed, 15 Jun 2022 14:53:25 GMT

It sounds like you are confusing data with WiFi, WiFi is your internet and if connected you won't be using any of your PM data, so since you are out of Data you can wait until your next renewal and get an add on if you really need it, or if you need it immediately, you can reach out to a CSA and request an immediate renewal

Re: Wi-Fi disconnected

DDM69 — Wed, 15 Jun 2022 23:37:34 GMT

Some phones will go directly to using cellular data if you lose a wifi connection. If this is your concern, check your phone settings or search this on youtube to make sure it doesn't continue.