topic Re: security question in Get Support

security question

terrybev — Wed, 15 Jun 2022 07:34:42 GMT

Does anyone else know how I would be able to change my security question. I couldn't log into community, I have had the same password, never changed it, then yesterday told me I wasn't reconised. Was a lot of hassle to finally change my password. It asked me for my security question, but I don't remember it. How can I change it

Re: security question

JK8 — Wed, 15 Jun 2022 07:40:56 GMT

@terrybev

Are you talking about your self service account (https://selfserve.publicmobile.ca/Overview/) ? If yes, you can change your security question in self service.

Re: security question

terrybev — Wed, 15 Jun 2022 07:56:13 GMT

I am assuming that there is only one security question? I am able to get into self serve but I was unable to get into community. I had to rest my password, I used the same password and it allowed me. Buy how do I change the security question, in case this happens again

Re: security question

JK8 — Wed, 15 Jun 2022 08:10:23 GMT

@terrybev

There is no security question to reset the Community password.

Re: security question

terrybev — Wed, 15 Jun 2022 08:27:27 GMT

Well it asked me for the answer to my security question. Where do I go to review or change my security question

Re: security question

BKNS27 — Wed, 15 Jun 2022 08:37:23 GMT

@terrybev

Security question is only on your Self Serve account to avoid fraudulent access into your personal account and you can change the question on your account.

Only a password is required on this Community page. If it is wrong just try again.

It is recommended that the Password different on account and Community.

Re: security question

JK8 — Wed, 15 Jun 2022 08:28:44 GMT

@terrybev

You need to log into self service to change your security question. See my first post.

Re: security question

esjliv — Wed, 15 Jun 2022 10:51:46 GMT

@terrybev wrote:
Well it asked me for the answer to my security question. Where do I go to review or change my security question

@terrybev - Community Account (where you are posting now with other customers and members like yourself) is a different set of login credentials then your Self Serve/My Account (same credentials for MyRewards here too).

Sometimes autofill can mess up logging into to things with passwords. So, if you get an error once ensure you type it in the next time.

Self Serve/My Account security questions can be changed/updated under your My Profile section found here in your self serve under "Change Your Security Question".

There are other settings you can set for your Community account, see under your Avatar and check those out under the My Settings area.

Re: security question

terrybev — Wed, 15 Jun 2022 21:40:46 GMT

Thank you, I was looking for it but didn't see the part I will check again