topic Re: Not getting points in Get Support

Not getting points

tto4482 — Wed, 15 Jun 2022 05:28:47 GMT

I'm not getting the proper points missing annual points and auto pay points.

Re: Not getting points

hairbag1 — Wed, 15 Jun 2022 03:35:03 GMT

In late Jan, PM got rid of the old Rewards for new customers and any who opted out of Rewards. Did you opt out at some point ? If so, you can't get back. Log in to your account and check your Rewards to see which you have.

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/td-p/778425

Re: Not getting points

BKNS27 — Wed, 15 Jun 2022 05:25:37 GMT

@tto4482

You will receive 1 point for the Annual Loyality and 5% or 0.1 point for AutoPay if you switched from the old Rewards system to the new Points system.

I hope you didn’t switch! Because you can’t switch back!

Re: Not getting points

computergeek541 — Wed, 15 Jun 2022 06:16:02 GMT

@tto4482 wrote:
I'm not getting the proper points missing annual points and auto pay points.

Sorry, but there are no points awarded for Pre-authorized payments. Also, loyalty points aren't cumulative.

Re: Not getting points

tto4482 — Wed, 15 Jun 2022 22:50:00 GMT

$35 plan and 4 years with PM, only get 1 point?

Re: Not getting points

computergeek541 — Thu, 16 Jun 2022 04:47:59 GMT

@tto4482 wrote:
$35 plan and 4 years with PM, only get 1 point?

With the new points system, the amount of years you've been a customer doesn't make a difference.