topic Re: Has Public Mobile locked out my LG V30 in Get Support

Has Public Mobile locked out my LG V30

diger — Wed, 15 Jun 2022 03:49:08 GMT

My phone is new and now know it's a USA model. It shows a good 4g connection but will not call out or receive calls.

Have read that Telus locks out some IMEI's

Re: Has Public Mobile locked out my LG V30

mimmo — Wed, 15 Jun 2022 04:04:52 GMT

@diger if a phone is blacklisted you you will ususlly get unregistered message on the phone.

you can try searchin the blacklist for your imei.

what plan are you one? a limited 10 or 15 dollar plan or a higer priced plan. does your data work?

have you tried calling 611 what happens?

Re: Has Public Mobile locked out my LG V30

Korth — Wed, 15 Jun 2022 04:08:42 GMT

@diger

Public Mobile (Telus) will not lock an IMEI.

But they will disallow blacklisted devices from using the network. If the device has been registered as lost/stolen/hacked/etc then and Telus won't let it do anything on their network other emergency calls.

It is possible, especially if you aren't the original owner. But it seems more likely that the device is carrier-locked (to a USA provider) or that it is not properly configured.

Re: Has Public Mobile locked out my LG V30

diger — Wed, 15 Jun 2022 04:22:21 GMT

Checked not blacklisted. Old $25 plan. Called 611 and tell me all about my account

Re: Has Public Mobile locked out my LG V30

WoozyPolarBear — Wed, 15 Jun 2022 04:31:05 GMT

In the USA, they still practice carrier locking phones. There is a high likelyhood that the phone will only work on T-mobile, AT&T, Verizon or Sprint.

Re: Has Public Mobile locked out my LG V30

esjliv — Wed, 15 Jun 2022 11:07:01 GMT

@diger - services works in your old phone without issue when you move the SIM card into it? If so, can you contact the provider of the phone and check if this is locked in anyway?

Sometimes LG's need a Factory reset for services to work (remember to back up anything you may need first, if you do this though).

But prior to do this, try a Network reset.

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Re: Has Public Mobile locked out my LG V30

softech — Wed, 15 Jun 2022 11:44:24 GMT

@diger was it used in another Canadian provider before? If so, which one?

You said you got it from USA? you just got it? As the seller where the phone he got it from and ask him to arrange unlock code

Re: Has Public Mobile locked out my LG V30

diger — Wed, 13 Jul 2022 22:21:33 GMT

After many different attempts it still shows strong Lte connection and will ring phoning out but after someone answers nothing, same on incoming calls I answer then nothing. LG V30 model LG-US998. Never had trouble with other USA unlocked phones. I think it's not registered correctly to PB-Telus. The APN is correct. Thanks