topic Re: My data plan is not working in Get Support

My data plan is not working

Fred5454 — Wed, 15 Jun 2022 02:22:43 GMT

Hi, for the past few days, my data plan is not working and I have no access to internet outside of wifi. Thanks for your help in resolving this

Fred

Re: My data plan is not working

dust2dust — Wed, 15 Jun 2022 02:27:17 GMT

Have you checked your account for data left? If you know your 4 digit account pin you can dial 611 to get the amount left if any. But also log into your account and check under my data & add-ons.

Re: My data plan is not working

BKNS27 — Wed, 15 Jun 2022 02:29:18 GMT

@Fred5454

What plan are you on?

You might have used up all your data for this month.

You will need to login to your account (on you phone or a computer through wifi) and check under My Data & Add-ons. If it is not listed then you used it all up.

You can view your data under View My Usage.

Re: My data plan is not working

Fred5454 — Wed, 15 Jun 2022 02:30:31 GMT

It shows I should still have data. Not sure why it’s not working

Re: My data plan is not working

hairbag1 — Wed, 15 Jun 2022 02:36:29 GMT

Where are you located ...perhaps there's an on-going outage issue in that area.

Re: My data plan is not working

esjliv — Wed, 15 Jun 2022 02:41:51 GMT

@Fred5454 -

Are ~~you able to use~~ your calling and texting services working okay?

If you are showing the data line in your overview section in your self serve account (as @dust2dust and @BKNS27 ) posted, try below troubleshooting:

restarting your phone
remove and reinsert your sim
toggle into/out of airplane mode
reset device's network settings
try your SIM into another phone to see if data works