topic Re: Renew plan in Get Support

Renew plan

Bigflakes88 — Wed, 15 Jun 2022 00:06:05 GMT

I have enough money in my account to cover the balance I missed my payment by one day it won't let me reactivate my plan or do anything I need my phone urgently please help

Re: Renew plan

hTideGnow — Wed, 15 Jun 2022 00:08:16 GMT

HI @Bigflakes88 click Reactivate current plan and see if it works

if it brings you to the payment page, make a $1 payment using the option "Other.."

If successfully paid, logoff My Account and reboot the phone and it should work

Re: Renew plan

Bigflakes88 — Wed, 15 Jun 2022 00:09:27 GMT

Okay I will try that I hope it works thank you for your quick reply

Re: Renew plan

MrSpock — Wed, 15 Jun 2022 00:10:00 GMT

@Bigflakes88 hi did you go into self serve and find the reactivate button? click on it and reboot phone

Re: Renew plan

darlicious — Wed, 15 Jun 2022 00:12:30 GMT

@Bigflakes88

If it doesnt reactivate after payment and your payment just lands in your available funds then go to the plans or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Log out and reboot.