topic CC info to update in Get Support

CC info to update

Rajiv — Tue, 14 Jun 2022 20:28:14 GMT

Is there a contact phone number where I can call and update CC info. I am having sign in issues. I post 6 hrs ago. no response so far

Re: CC info to update

esjliv — Tue, 14 Jun 2022 20:33:15 GMT

@Rajiv - you posted where? Did you submit a ticket to CSA by either these two methods?

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Were you ever able to log into your account? If not, maybe you need to register for one.

edit...here is where you can register for a Self Serve account, IF You are a current customer with an active account:

Public Mobile - Register

If you have been able to log into self serve before, have you tried the Forgot your Password option?

Public Mobile - Forgot Your Password?

If you can get in, this is where you go change/replace/update your card info below.

Re: CC info to update

RossN — Tue, 14 Jun 2022 20:32:07 GMT

@Rajiv hi if you are having issues signing in

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: CC info to update

hTideGnow — Tue, 14 Jun 2022 20:36:52 GMT

Hi @Rajiv have you opened a ticket yet with PM support to unlock your account and reset password?

if not, you can request here at: https://publicmobile.ca/chatbot.

Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once you are back in, you can then update your CC info

CC info to update

darlicious — Tue, 14 Jun 2022 20:38:44 GMT

@Rajiv

Unfortunately no....there is no phone number to call. Have a read thru this post on updating your credit card info and it may help you. Otherwise contact customer support to gain access to your ac ount and/or update your card.

https://productioncommunity.publicmobile.ca/t5/Get-Support/how-to-change-the-credit-card/m-p/722733/highlight/true#M492460

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: CC info to update

terrybev — Wed, 15 Jun 2022 06:34:01 GMT

I had a lot of problems updating my cc. Took me a long time. Finally I had to remove the old cc and then replace with new card. Works fine now