topic Re: Missing options in Phone Compatibility Drop down lists in Get Support

Missing options in Phone Compatibility Drop down lists

Clarksss — Tue, 14 Jun 2022 18:16:42 GMT

Hello, the data is not populating in the lists for this:

https://www.publicmobile.ca/en/on/get-started

There is a section to check phone compatibility, but the list of phones is not populating

any ideas?

Re: Missing options in Phone Compatibility Drop down lists

hTideGnow — Tue, 14 Jun 2022 18:19:33 GMT

HI @Clarksss Yes, it was broken for months.

What phone you are checking?

Re: Missing options in Phone Compatibility Drop down lists

Clarksss — Tue, 14 Jun 2022 18:20:53 GMT

an old motorola flip phone.. not sure the model at the moment (like a 2008 phone maybe or 2010)

Re: Missing options in Phone Compatibility Drop down lists

Clarksss — Tue, 14 Jun 2022 18:22:09 GMT

this there a way to fix the broken list? i have lots of experience with stuff like this having been a software developer for over 20 years. let me know

Re: Missing options in Phone Compatibility Drop down lists

dust2dust — Tue, 14 Jun 2022 18:26:21 GMT

lol Not from the customer end. Obviously feel free to apply for any job opportunities with them.

If you can get the exact model name and number we can help you figure it out.

Re: Missing options in Phone Compatibility Drop down lists

Clarksss — Tue, 14 Jun 2022 18:38:24 GMT

🙂 sounds good. I will crack the phone open to get the exact model.. thanks

Re: Missing options in Phone Compatibility Drop down lists

hTideGnow — Tue, 14 Jun 2022 18:41:47 GMT

@Clarksss wrote:
an old motorola flip phone.. not sure the model at the moment (like a 2008 phone maybe or 2010)

HI @Clarksss there is a chance it is 2G only or CDMA, but give us the exact model. Open the batter cover, there should be a label inside with IMEI # and model #

Re: Missing options in Phone Compatibility Drop down lists

Clarksss — Tue, 14 Jun 2022 18:50:45 GMT

Mortorola BT50

Re: Missing options in Phone Compatibility Drop down lists

hTideGnow — Tue, 14 Jun 2022 18:54:22 GMT

HI @Clarksss BT50 is a 2G only phone. It won't work here in PM

You need to have at least 3G compatible phone

Re: Missing options in Phone Compatibility Drop down lists

Clarksss — Tue, 14 Jun 2022 18:56:16 GMT

MEID: A00000002A91896

Mortorla FCC ID: IHDT56HC1

Re: Missing options in Phone Compatibility Drop down lists

Clarksss — Tue, 14 Jun 2022 18:57:56 GMT

thank you

Re: Missing options in Phone Compatibility Drop down lists

dust2dust — Tue, 14 Jun 2022 19:09:10 GMT

Motorola W385. That will not work anywhere in Canada. That's an antique. BT50 was the battery.

Re: Missing options in Phone Compatibility Drop down lists

JL9 — Tue, 14 Jun 2022 20:03:17 GMT

Yeah unfortunately the compatibility tool is just paper weight, just confuses ppl, it doesn't work and yet they keep it there and ppl keep going in circles. Be nice if they just pulled it down altogether or actually updated it to make it functional