topic Re: Plan expired in Get Support

Plan expired

mattieu — Tue, 14 Jun 2022 13:14:02 GMT

i noticed my data wasnt working so i checked my selfserve to see that my “plan expired” and it was saying i didnt pay, i checked my bank and transaction history, and i did pay for it. i also noticed my data itself isnt working but i can still send/receive texts, and my data usage is being used even when my phone is put away. is there any way to fix this?

Re: Plan expired

softech — Tue, 14 Jun 2022 13:16:22 GMT

@mattieu If it is "Plan Expired" and not suspended, then it is still going through renewal.

Is voice call working? do you see the Mobile data counter reset to 0 already?

I would not touch at this point.

If voice is not working as well, maybe start a quick ticket with PM support and have them to look into the situation.

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Plan expired

darlicious — Tue, 14 Jun 2022 13:30:56 GMT

@mattieu

Your account status will change back to active sometime in the next 3 hours....as mentioned has your data counter reset? Do you have your data limiter set on your phone? Try rebooting your phone.