topic Re: Sim issue in Get Support

Sim issue

Watsupwithbelle — Tue, 14 Jun 2022 04:12:52 GMT

I just activated my sim but am unable to make and recieve ,what should I do ?

Re: Sim issue

JK8 — Tue, 14 Jun 2022 04:14:32 GMT

Confirm your cc was charged. Try rebooting, resetting network settings, reinstalling sim. Also is your phone unlocked? Are you porting a number over?

Re: Sim issue

BKNS27 — Tue, 14 Jun 2022 04:25:28 GMT

@Watsupwithbelle

Could we get more details so we can help further?

Porting your old number over to PM or picked a new number?

Re: Sim issue

computergeek541 — Tue, 14 Jun 2022 04:25:54 GMT

@Watsupwithbelle wrote:
I just activated my sim but am unable to make and recieve ,what should I do ?

Are you actually connecting to the Public Mobile network? Do text message and data services work? Also, for compatibility purposes, which model of phone are you using?

Re: Sim issue

computergeek541 — Tue, 14 Jun 2022 04:26:58 GMT

@JK8 wrote:
@Watsupwithbelle

Confirm your cc was charged. Try rebooting, resetting network settings, reinstalling sim. Also is your phone unlocked? Are you porting a number over?

Although there could be a porting issued involved, a number porting request wouldn't affect making outgoing calls.

Re: Sim issue

darlicious — Tue, 14 Jun 2022 04:38:39 GMT

@Watsupwithbelle

Reboot your phone. If you still have no working services try the sim card in another phone if possible. If the result is the same then your sim card has not provisioned correctly upon activation. Contact customer support to fix your sim card. Type "sim card not provisioned correctly upon activation" and "human" and follow the prompts to submit your ticket via SIMon.

Keep an eye on your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour of opening time of 6am eastern tomorrow morning ( Tuesday). Click on the link below.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Sim issue

esjliv — Tue, 14 Jun 2022 10:15:37 GMT

@Watsupwithbelle Can you log into your self serve and confirm the status is Active?

If after trying all suggestions and still no services, check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: Sim issue

Watsupwithbelle — Wed, 15 Jun 2022 03:07:52 GMT

This is a new number , I am a first time customer