topic Re: Talk in Get Support

Talk

Edlau — Tue, 14 Jun 2022 03:02:43 GMT

Can not make calls or receive calls.

Re: Talk

softech — Tue, 14 Jun 2022 03:15:28 GMT

first reboot your phone once

still fails, check Self Serve My Account to see if your account status is Active or Suspended

If Active, you can try reseat your SIM (power down the phone, take sim out for a minute , then put it back and power up)

if you have another phone around, put the PM SIM into the other phone and see if it works there

let us know how it goes and we can advise further from there.

Re: Talk

MrSpock — Tue, 14 Jun 2022 03:17:00 GMT

@Edlau More info please does anything work? Is this a new activation if you dial *611 is your account active

Re: Talk

BKNS27 — Tue, 14 Jun 2022 03:30:34 GMT

@Edlau

Did you just ported over to PM?

If so, did you leave the old SIM in your phone and wait for a text confirming you are porting over? You have 90 minutes to confirm.
If you missed the text then you need to contact a CS_Agent to restart the porting process.

Or was your phone working and it just stopped working?

Check to see if there is an Telus outage in your area:

https://istheservicedowncanada.com/status/telus/map

Re: Talk

computergeek541 — Tue, 14 Jun 2022 04:29:03 GMT

@BKNS27 wrote:
@Edlau
Did you just ported over to PM?
If so, did you leave the old SIM in your phone and wait for a text confirming you are porting over? You have 90 minutes to confirm.
If you missed the text then you need to contact a CS_Agent to restart the porting process.

Or was your phone working and it just stopped working?
Check to see if there is an Telus outage in your area:
https://istheservicedowncanada.com/status/telus/map

A number porting issue wouldn't affect the ability to make outgoing calls, so there's something else at issue here.

Re: Talk

esjliv — Tue, 14 Jun 2022 10:24:59 GMT

@Edlau - is texting in/out working? data?

Try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if that improves services.

Try to perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.