topic I'm in the USA and phone just tinhs busy won't work in Get Support

I'm in the USA and phone just tinhs busy won't work

patti8888 — Tue, 14 Jun 2022 04:21:41 GMT

Re: I'm in the USA and phone just tinhs busy won't work

softech — Tue, 14 Jun 2022 03:10:29 GMT

@patti8888 did you buy any US roaming addon?

Re: I'm in the USA and phone just tinhs busy won't work

BKNS27 — Tue, 14 Jun 2022 03:35:02 GMT

@patti8888

You will need to purchase a US roaming calling or data or both plan for your phone to work in the US.

Just login to your account, (2 step process)

1 - add the amount of the plan you wish

2 - make your purchase online.

Re: I'm in the USA and phone just tinhs busy won't work

esjliv — Tue, 14 Jun 2022 10:19:32 GMT

@patti8888 - rings busy when someone tries to call you, or when you try to make outgoing calls?

If you see a Roaming Addon listed in your Plan Details section: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

then you added it to your account correctly.

Try restarting your phone, or performing a reset of the network settings of your device.

See Roaming Help Article for more information:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming#:~:text=Troubleshooting%20U.S.%20Roaming%20Add%2DOns

Re: I'm in the USA and phone just tinhs busy won't work

patti8888 — Tue, 14 Jun 2022 16:19:42 GMT

I added on the usa talk and text and data roaming.

I did it twice and was charged twice. I restarted my phone. nothing works

Re: I'm in the USA and phone just tinhs busy won't work

dust2dust — Tue, 14 Jun 2022 16:23:36 GMT

Did you get the welcome to the US text? If not then you'll need to connect to T-Mobile to get things working.

Also let us know what all lines you see on the plan details page. Or provide an image of it without any identifiable information..

Re: I'm in the USA and phone just tinhs busy won't work

softech — Tue, 14 Jun 2022 16:25:42 GMT

@patti8888 You got charged twice, but does the roaming add-on showing up on your My Account Plan details page?

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

If on the Overview page, My Data & Add-on box, do you see a line showing roaming data?

How much is showing in Available Fund?

If you see roaming add-on in Plan details, try to manually select either T-Mobile or AT&T, do not leave it as Automatic, and see if it works

Re: I'm in the USA and phone just tinhs busy won't work

patti8888 — Tue, 14 Jun 2022 16:31:45 GMT

Every time i try to view plan details, I get this....

Re: I'm in the USA and phone just tinhs busy won't work

softech — Tue, 14 Jun 2022 16:35:21 GMT

@patti8888 Yes, Plan Details page could be broken at the moment.

How about the My Data & Add-ons box in Overview page? does it show you your roaming data?

And how much available fund there?

Re: I'm in the USA and phone just tinhs busy won't work

BKNS27 — Tue, 14 Jun 2022 16:35:30 GMT

@patti8888

Try clearing the cache and cookies on your browser and go incognito.

Re: I'm in the USA and phone just tinhs busy won't work

patti8888 — Tue, 14 Jun 2022 16:50:23 GMT

Does this mean I cant have usa data / talk

Re: I'm in the USA and phone just tinhs busy won't work

softech — Tue, 14 Jun 2022 16:59:21 GMT

@patti8888 They are not roaming add-on

And you are on $15 plan, right?

you said you bought the roaming addon?

Do you see any amount in Available Fund on My Account? Can you show us the transaction log on the day you loaded the money for the US roaming add-on?

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

Re: I'm in the USA and phone just tinhs busy won't work

patti8888 — Tue, 14 Jun 2022 17:06:46 GMT

thanks for trying to help.

Re: I'm in the USA and phone just tinhs busy won't work

softech — Tue, 14 Jun 2022 17:10:32 GMT

@patti8888 ok, the screenshots are useful. The transaction looks, right. You loaded money twice, and used one of them for buying Roaming.

You bought the Talk Text and no data

Try to manually select the Network on your phone, choose T-Mobile or AT&T and see which one connects and connects well

If neither work, try to drive away from your current location and try again.